Ocean Freight Import Co-Ordinator - Liverpool

DHL Global Forwarding; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

DHL Global Forwarding is seeking an Ocean Freight Import Co-Ordinator to join their team in Liverpool. In this role, you will manage import processes, ensure customer satisfaction, and uphold compliance standards. Ideal candidates will have proven experience in Ocean Freight and strong communication skills. Join a leading logistics provider committed to excellence and employee development.

Benefits

Shift Pay (conditions apply)

Competitive salary

Generous holiday entitlement

Employee Incentive Bonus Scheme

Pension scheme with life assurance

Employee assistance and wellbeing programs

Retail discounts and gym memberships

Training and internal promotion opportunities

Qualifications

• Proven import experience with knowledge of Ocean Freight processes.
• Excellent English communication skills, both written and verbal.
• Ability to prioritize and perform under pressure.

Responsibilities

• Manage end-to-end OFR Import processes for designated customers.
• Deliver excellent customer service aligned with DGF’s commitments.
• Develop and maintain good relationships with customers and service providers.

Skills

Customer Service

Ocean Freight Processes

Leadership

Attention to Detail

Communication

Interpersonal Skills

Commercial Awareness

Education

A-level or broad GCSEs

Job description

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. With over 580,000 employees worldwide, DGF has around 31,000 freight forwarding experts across more than 190 countries, including approximately 1,000 in the UK across 15 sites. Established in 1815, we are specialists in Air, Ocean, and Rail Freight, shipping a diverse range of items from wildlife to aircraft engines, medicines, and luxury cars. We also partner with global sporting events, movie franchises, and music tours.

Our people are central to our success, and we support their development through initiatives like the Certified International Forwarder (CIF) program.

Our Values

Guided by Passion, Entrepreneurship, Excellence, and Teamwork, we are recognized as a Top Employer and a Great Place to Work. We foster an open, honest feedback culture based on Respect & Results, embracing diversity, equity, inclusion, and integrity.

Role Overview

As an Ocean Freight Import Co-Ordinator, you will collaborate with approximately 100 colleagues across the UK to meet customer requirements, ensure timely documentation, and uphold high-quality, compliant processes to build strong customer relationships.

Key Responsibilities

• Deliver excellent customer service aligned with DGF’s 10 Customer Commitments
• Support and drive the company’s overall strategy
• Manage end-to-end OFR Import processes for designated customers
• Communicate effectively with customers to meet their needs
• Handle administration and operational data, including financial reviews
• Support profitability, volume growth, and service quality objectives set by the Station Manager
• Develop and maintain good relationships with customers and service providers
• Assist Sales in interacting with key customers
• Implement OFR strategy and ensure compliance with international requirements
• Adhere to DPDHL Code of Conduct and other compliance standards, including anti-corruption policies
• Participate in continuous improvement programs like First Choice

Skills and Experience

• Proven import experience with knowledge of Customer Service & Ocean Freight processes and systems
• Ability to meet customer service needs professionally and amicably
• Leadership and motivation skills to achieve KPIs
• Experience in Ocean Freight
• Results-oriented with strong attention to detail
• Excellent English communication skills, both written and verbal
• Strong interpersonal skills
• Ability to prioritize and perform under pressure
• Commercial awareness
• Educational requirement: A-level or broad GCSEs

Benefits

• Shift Pay (conditions apply)
• Competitive salary
• Generous holiday entitlement
• Participation in Employee Incentive Bonus Scheme
• Pension scheme with life assurance
• Access to employee assistance and wellbeing programs
• Additional voluntary benefits including retail discounts, gym memberships, cycle schemes, and more
• Training and internal promotion opportunities

Note: Due to regulation by the Civil Aviation Authority (CAA), all applicants must provide a 5-year employment history and undergo a Criminal Record Check.

Hours/Shift Pattern: 37.5 hours per week

Reports To: OFR Operations Manager

To apply, please submit your CV via our careers website, highlighting your relevant experience and suitability for the role.

DHL is a leading global logistics provider offering a wide range of services, connecting people and businesses worldwide. We are committed to a culture of respect, results, and diversity, fostering a workplace where talents are nurtured and careers can thrive across different regions and divisions.