Rail Replacement Coordinator - GTR London

TN United Kingdom; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Rail Replacement Coordinator to ensure smooth operations across the network during disruptions. This role requires a customer-focused approach, great attention to detail, and the ability to work flexibly at short notice. Full training will be provided, equipping you with the necessary skills to handle safety-critical tasks. Join a dynamic team dedicated to delivering exceptional service and making a positive impact on travelers' experiences in London.

Benefits

Employee assistance programme

Full training provided

Flexibility in work hours

Qualifications

• Customer-focused with great attention to detail.
• Must be flexible and available to work at short notice.

Responsibilities

• Manage disruptions and ensure buses and trains run on time.
• Assist with customer service and perform safety duties.

Skills

Attention to detail

Systematic approach to work

Flexibility

Job description

Job Description

The core role will be working as a Rail Replacement Coordinator across the GTR network, during times of disruption and pre-planned work. Additionally, there may be some requirements to assist our special events teams.

Key Responsibilities

We expect you to be customer-focused in everything you do to provide a fantastic experience for travelers. Even during disruptions, you must keep customers informed throughout their journey.

Some duties may be safety-critical and require a safety-critical medical. You will be trained to manage various situations during disruptions, including ensuring buses and trains run on time, making announcements, performing safety duties, and assisting with customer service and revenue. Classroom and depot-based training will be provided to equip you with all necessary knowledge and skills to ensure our services operate smoothly and safely.

Skills, Knowledge, and Expertise

• Great attention to detail
• A systematic approach to work
• Availability to work flexibly and at short notice

Our services operate seven days a week, covering early mornings to late nights. Flexibility at short notice is required due to operational needs.

• Ultimate flexibility – choose when and where you work.
• Full training will be provided for all role components. Safety-critical tasks will require passing specific tests.
• Travel flexibility – ability to travel across different regions or the country as needed.
• Competitive salary: £15.30 per hour, along with various benefits.
• Access to our employee assistance programme.

Transport UK London Bus operates bus services across London for TfL, as well as rail replacement and event services across the UK. We operate approximately 11% of London's iconic red bus network, with around 950 vehicles and 2,900 employees across six depots in Central, South, and West London. We serve multiple routes, carrying over 150 million passengers annually on TfL’s contracted bus network.

Transport UK London Bus is committed to diversity, inclusion, and equity. We support a zero-tolerance policy towards discrimination and harassment. We encourage qualified applicants from underrepresented groups to apply. A copy of our Diversity, Inclusion, and Equality Policy is available upon request.