Care Services Customer Partner

TN United Kingdom; Bridgend; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the healthcare sector seeks a Care Services Customer Partner in Bridgend. This role involves providing exceptional customer care, planning workloads, and collaborating with care homes to ensure optimal service delivery. Ideal candidates will have an NVQ2 in Pharmaceutical Science and problem-solving experience in a healthcare setting. The position offers a supportive and inclusive work environment with various benefits.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay and adoption support

Flexible benefits scheme including holiday buying

24/7 counselling and support via TELUS Health

Qualifications

• Experience in a healthcare environment focused on customer satisfaction.

Responsibilities

• Planning the Care Services workload to ensure optimal service delivery.
• Collaborating with approximately 40 care homes and store teams.
• Resolving queries and issues raised by care homes.

Skills

Problem-solving

Education

NVQ2 in Pharmaceutical Science

Job description

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Care Services Customer Partner, Bridgend

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Client:

Boots

Location:

Bridgend, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

About the role

As a Care Services Partner, your role is to provide a single point of contact for care home customers, ensuring excellent customer care while leading the operational running of the care services pharmacy. You will collaborate with local stakeholders to deliver outstanding service to care service users. The position is onsite, reporting to the store manager.

Your responsibilities will include:

1. Planning the Care Services workload to ensure optimal service delivery.
2. Collaborating with approximately 40 care homes, store teams, and GP surgeries to deliver outstanding care, retain existing clients, and attract new customers.
3. Resolving queries and issues raised by care homes.
4. Supporting dispensing duties such as labeling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions, and collecting prescriptions.
5. Working with the Regional Business Manager to promote Boots within the local community and assist in new business sign-ups.
6. Engaging with all parts of the pharmacy, including the healthcare counter.

Essential skills and experience:

• NVQ2 in Pharmaceutical Science (or equivalent)
• Problem-solving experience in a healthcare environment focused on customer satisfaction

Desirable skills and experience:

• NVQ3 in Pharmaceutical Science (or equivalent)
• Full driving license for visiting care homes

Benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and adoption support
• Flexible benefits scheme including holiday buying, gym discounts, life assurance, activity passes, and more
• 24/7 counselling and support via TELUS Health

For more benefits, visit boots.jobs/rewards. Salary estimates on third-party sites are not endorsed by Boots.

Why Boots?

We promote an inclusive environment where everyone can be themselves. We are committed to diversity and providing a positive, inclusive workplace for all. We aim to make a difference together.

Next steps:

If interested, apply and our team will review your application. Successful candidates will be contacted for an interview. We support flexible working arrangements, including job sharing and reduced hours, and provide reasonable adjustments for the application process.

This role requires a Pre-employment check (DBS, PVG, or Access NI) depending on location. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.