Hard Services Manager

Rogers McHugh Recruitment; Essex; On-site; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Hard Services Manager to oversee maintenance operations at a distribution site. This role requires strong leadership to manage planned and reactive maintenance, ensuring compliance with safety standards and budgets. You will lead site teams, liaise with clients, and ensure high performance through effective communication and problem-solving skills. The ideal candidate will have a background in engineering or building maintenance, with essential qualifications in electrical or mechanical disciplines. Join a dynamic team and contribute to the efficient delivery of services in a challenging and rewarding environment.

Qualifications

• 3+ years in a similar role on large-scale distribution sites.
• Background in engineering/building maintenance with safety and quality experience.

Responsibilities

• Lead and manage delivery of all reactive and planned maintenance works.
• Supervise site-based teams, ensuring KPIs and SLAs are met.
• Liaise with clients and manage quotes and on-site delivery of services.

Skills

Communication Skills

Problem-Solving

Report Writing

Microsoft Office

CAFM Tools

Education

City & Guilds/NVQ in Electrical, Mechanical, or Carpentry & Joinery

BS7671: 3rd Edition Wiring Regulations

CSCS/ECS Manager Grade Card

Tools

Verisae/CAFM Systems

Job description

Job Title: Hard Services Manager
Location: Site-Based
Reports to: Operations Manager

Job Purpose:

To oversee the efficient delivery of planned and reactive maintenance at a distribution site, ensuring compliance with budgets, schedules, and safety standards, while managing relationships with internal teams, clients, and subcontractors.

Key Responsibilities:

• Lead and manage delivery of all reactive and planned maintenance works.

• Supervise site-based teams, including engineers and maintenance staff, ensuring KPIs and SLAs are met.

• Liaise with clients, stakeholders, and supply chains; manage quotes and on-site delivery of services.

• Ensure completion of RAMS and H&S documentation; uphold CBES HSE standards.

• Chair internal and client meetings; generate performance and progress reports.

• Plan and cost small works and capital projects.

• Manage staff training, performance reviews, and disciplinary processes where necessary.

Essential Qualifications:

• City & Guilds/NVQ in Electrical, Mechanical, or Carpentry & Joinery (or equivalent)

• BS7671:th Edition Wiring Regulations

• CSCS/ECS Manager Grade Card

Desirable Qualifications:

• City & Guilds 2391 (Testing & Inspection)

• CITB SMSTS or equivalent

• Knowledge of Verisae/CAFM systems

Experience:

• 3+ years in a similar role on large-scale distribution sites.

• Background in engineering/building maintenance with experience handling safety, quality, and environmental issues.

Skills & Attributes:

• Strong communication, problem-solving, and report-writing abilities.

• Proficient in Microsoft Office and CAFM tools.

• Self-motivated, flexible, and capable of working independently or in a team.

• Full UK driving licence required.