Customer Accounts Administrator

TN United Kingdom; Chipping Sodbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Chipping Sodbury is seeking a Customer Accounts Administrator to provide exceptional customer service and administrative support. The role involves processing transactions, maintaining compliance, and collaborating with the team. Full training is provided, and the position offers various benefits including study support for professional qualifications.

Benefits

Employer recognition programs

Bonus incentives

Pension schemes

Holiday entitlement

Flexible working arrangements

Family-friendly policies

Social values initiatives

Wellbeing programs

Qualifications

• Excellent interpersonal skills with flexibility to support others.
• Strong written and verbal communication skills.

Responsibilities

• Providing excellent customer service internally and externally.
• Maintaining compliance with processes and controls.
• Collaborating as part of a team to meet targets.

Skills

Interpersonal Skills

Communication

Education

Grade 4+ GCSEs in Math and English

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Customer Accounts Administrator, Chipping Sodbury

Client:

Location:

Chipping Sodbury, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a83b109a0b3b

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Purpose of the role

The Heidelberg Materials Shared Service Centre (SSC) provides administrative support functions and customer service excellence in collaboration with the business.

The Customer Accounts (CA) department handles risk analysis, credit limit assessments, accounts receivable collection, and proactive management of customer accounts.

Key accountabilities

• Providing excellent customer service both internally and externally, utilizing our First Line Support model where applicable.
• Processing all transactional activities via the relevant workflow tools.
• Maintaining compliance with processes and controls, supporting documentation updates.
• Escalating non-standard requests or issues effectively.
• Working accurately within agreed SLAs, aiming for a right first time approach.
• Handling information with integrity and confidentiality.
• Keeping accurate records for reporting purposes.
• Participating in department and SSC initiatives and personal development.
• Collaborating as part of a team to meet targets.
• Supporting change and innovation initiatives positively.
• Performing any additional tasks assigned by team leads or senior managers.

Requirements

• Excellent interpersonal skills with the flexibility to support others.
• Basic proficiency in Microsoft Office, especially Excel.
• Strong written and verbal communication skills.

Additional

Study support available for AAT, CIMA, and CICM qualifications. Full training provided.

Education/Qualification

Minimum of Grade 4+ GCSEs in Math and English (or equivalent).

What's on Offer

• Location: Chipping Sodbury
• Full-time position
• Working hours: 36.25 hours/week
• Contract type: Permanent
• Salary: National Living Wage

Additional benefits include employer recognition programs, bonus incentives, pension schemes, holiday entitlement, flexible working arrangements, family-friendly policies, social values initiatives, and wellbeing programs.