One Stop - Customer Service Assistant

TN United Kingdom; Little Altcar; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading convenience store as a Customer Service Assistant, where you'll provide excellent service in a fast-paced environment. Your role includes stocking, processing payments, and enhancing customer experience. Enjoy flexible working arrangements and numerous benefits.

Benefits

Discounts on shopping and services

Support services like WeCare

Enhanced leave and retirement plans

Flexible working options

Qualifications

• Experience in customer service roles.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve customers with passion and pride.
• Maintain cleanliness and organization in the store.
• Participate in seasonal and community events.

Skills

Customer-centric approach

Communication

Job description

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One Stop - Customer Service Assistant, Formby

Client: Tesco

Location: Formby, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 4c4cb2bf776e

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, providing great natural service.
• Encourage customer feedback through surveys.
• Work across all store areas including online, tills, replenishment, vending, and stock routines.
• Follow safety training and procedures.
• Participate in seasonal, community, and charity events.
• Understand store performance and contribute to profit delivery.
• Live company values, make everyone feel welcome, and follow policies.
• Accurately clock in and out for shifts.
• Follow security procedures and wear safety equipment.
• Follow the 'think 25' policy for age-restricted products.
• Respond promptly to assistance calls and explain actions to customers.
• Maintain cleanliness and organization in the store.
• Potentially run shifts in absence of managers.
• Follow all training to ensure safety and legality.
• If applicable, operate the Post Office and pass background checks.

Flexible Working:

We support flexible working arrangements to fit your life and needs. Discuss your preferences during the application process.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customer-centric approach
• Respectful treatment of everyone
• Working as one team
• Making things easier

About Us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. We offer a range of products and services, including groceries, Post Office services, and vending solutions. As a Tesco subsidiary, we are committed to inclusivity and diversity, with numerous benefits for colleagues.

Benefits include:

• Discounts on shopping and services
• Support services like WeCare
• Enhanced leave and retirement plans
• Flexible working options

Our vision is to be every customer's favorite shopping destination, acting responsibly and sustainably. We celebrate diversity and are committed to an inclusive workplace. Successful applicants will need to pass background checks if applicable.