Infrastructure Engineer (CAI)

Financial Ombudsman Service; London; Hybrid; GBP 55,000; Full time

Job summary

Join a leading organization as an Infrastructure Engineer, where you'll support and enhance collaboration and identity systems. This role offers a competitive salary, flexible working patterns, and a chance to be part of a transformative journey in a values-led environment. You'll be at the forefront of technology, ensuring the smooth operation of essential IT services.

Benefits

25 days holiday entitlement

Generous pension

Private medical insurance

Employee Assistance Programme

On-site gym

Well-being resources

Qualifications

• Experience in enterprise environments resolving technical issues.
• Ability to document design and configuration processes.
• Strong organizational skills and attention to detail.

Responsibilities

• Deliver support, maintenance, and improvements for systems.
• Ensure SLAs for day-to-day support are met.
• Continuously update technical knowledge.

Skills

Microsoft Active Directory

Microsoft Exchange Server

Microsoft 365 collaboration technologies

Email systems routing and configuration

Technical problem-solving

Job description

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Infrastructure Engineer (Collaboration and Identity)

Contract: Permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: Circa £55,000

Reporting to: Infrastructure Collaboration and Identity Manager

Location: London docklands - O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office.

The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.

The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.

Our IT and Transformation teams and their work are closely aligned. Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.

Our Infrastructure department provides the foundation for all IT services and delivers communication services for the organisation. The Collaboration and Identity team sits within Infrastructure and provides core Identity (Active Directory, Entra, SSO) and Collaboration (Email, Telephony, MS Teams) technologies to the business.

Key responsibilities

• You will be the go-to person for anything related to the systems you are supporting, delivering support, maintenance, and improvements.

• Take ownership of technical development and ensure SLAs for day-to-day support are met.

• Continuously updating your advanced technical knowledge.

• A strong communicator with the ability to build relationships and understand requirements and improvements that can be made.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

Evidenced technical depth across the following:

• Microsoft Active Directory

• Microsoft Exchange Server (Including Exchange on-prem, online and hybrid configuration)

• Microsoft 365 collaboration technologies

  • EntraID and EntraConnect

  • MS Teams

  • Outlook

• Email systems routing and configuration (DKIM, SPF, DMARC etc)

Additional criteria required:

• Well organised with strong attention to detail – you’ll be writing and maintaining design, installation and configuration documentation.

• Experience working in a technical team in an enterprise environment. where you’ve been resolving technical problems, delivering upgrades and continuous improvements.

• Experienced in defining technical solutions to meet requirements – you’ll have carried out implementation and detailed level support, including processing architectural changes.

• Fosters a culture of customer first, focuses on continual upskilling, and mentoring junior members of the team.

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days

• Generous pension

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

• Employee Assistance Programme

• Extensive opportunities for personal and career development

• Fully equipped on-site gym open 24 / 7 (London office only)

• Extensive Well-being resources including on-site therapists (London office only)

• Beautiful and bright London office looking over the Thames and near to mainline stations

• Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

Please apply with your CV and if you feel it would benefit your application, include a short statement around how your experience fits this role.

This advert will close at Midnight on Monday 2nd of June 2025

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the recruitment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [e-mail] and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: https://www.linkedin.com/company/financial-ombudsman-service

• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Good luck with your application!