IT Helpdesk - Full Time -( Entry Level )

Cardi's Furniture & Mattresses; Swansea; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking an entry-level IT Helpdesk professional eager to develop their skills within a supportive environment. This role involves providing essential support for hardware and software issues, collaborating with various teams, and ensuring excellent customer service. Ideal for detail-oriented individuals, this position offers the chance to grow in a stable company while tackling diverse IT challenges. If you're ready to embark on a rewarding career in technology, this opportunity is perfect for you.

Qualifications

• Entry-level helpdesk experience preferred but not required.
• Knowledge of HTML and proficiency in Microsoft Office applications.

Responsibilities

• Supporting end-user helpdesk for hardware and software issues.
• Analyzing and troubleshooting technical and non-technical issues.
• Providing in-person, telephone, and remote support.

Skills

Helpdesk experience

HTML knowledge

Microsoft Office proficiency

Basic technology concepts

Attention to detail

Troubleshooting skills

Customer service skills

Communication skills

Teamwork ability

Ability to work independently

Tools

Microsoft Office

Job description

IT Helpdesk - Full Time - Entry Level

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Schedule: Monday to Friday, 8:30am - 5:00pm

Position Type: Full-Time/Regular

Job Description

We are seeking an entry-level candidate for our IT/Systems department. This position offers an opportunity for individuals looking to expand their skills within a stable company located in the Rhode Island/South Eastern Massachusetts area. We prefer a detail-oriented individual with strong organizational skills who is eager to grow across various IT/Help Desk functions.

Pay range: $19-24 hourly

Roles and Responsibilities

• Supporting end-user helpdesk for hardware and software issues
• Analyzing and troubleshooting technical and non-technical issues
• Providing in-person, telephone, and remote support
• Collaborating with peers and other departments to deliver excellent customer service
• Occasional local travel to remote showrooms in MA, RI, NH
• Communicating effectively, listening, and understanding information and ideas
• Assisting in creating, updating, and reviewing department documentation
• Auditing reports and data, both on paper and digital
• Maintaining internal intranet and website
• Working on-site during scheduled shifts and after hours for emergencies and projects
• Researching a wide range of IT topics
• Performing other duties as assigned

Required Skills

• Entry-level helpdesk experience preferred but not required
• Knowledge of HTML
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Understanding of basic technology concepts
• Attention to detail and follow-through under pressure
• Strong troubleshooting and problem-solving skills
• Excellent customer service skills, comfortable with remote/telephone support
• Strong verbal and written communication skills
• Ability to work independently and in teams
• Ability to sit for extended periods at a keyboard

Job Location

1 Furniture Way, Swansea, Massachusetts

This position is based at 1 Furniture Way, Swansea, MA.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Furniture and Home Furnishings Manufacturing