Clinical Assistant (Graduate MSK/ Sports Rehab)

TN United Kingdom; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider in rehabilitation and case management is seeking a Clinical Assistant in Manchester. This full-time role involves supporting patients and treatment providers, managing queries, and ensuring high-quality customer service. The ideal candidate will possess a relevant clinical degree and strong communication skills, with opportunities for hybrid work and professional development.

Benefits

25 days annual leave

Your birthday off

6% company pension contribution

Bike to Work Scheme

Enhanced Maternity/Paternity/Adoption leave

2 voluntary days per year

Long Service Awards

CPD opportunities

Qualifications

• Experience in delivering high standard customer service or administrative duties.
• Good attention to detail and ability to work quickly in a fast-paced environment.
• Experience in healthcare or insurance is beneficial.

Responsibilities

• Handling calls from patients, customers or treatment providers.
• Supporting Absence Management services with processing new referrals.
• Capturing patient and customer feedback.

Skills

Communication

Customer Service

Attention to Detail

IT Literacy

Education

Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)

Tools

MS Office

Job description

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Clinical Assistant (Graduate MSK/ Sports Rehab), Manchester

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Client:

Health and Care Management Ltd

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8bd1cd319102

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

About the Role

Clinical Assistant

Location: Manchester (hybrid working available)

Status: Full-time, shifts between 8am and 6.30pm with occasional Saturday shift

Our team of Clinical Assistants support our services through regular liaison with patients, customers, and treatment providers, via phone, email, and text message. The role provides exposure to case management processes and incorporates some customer experience support, through dealing with incoming complaints and feedback from patients and/or customers. This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities.

Key Responsibilities:

• Handling calls from patients, customers or treatment providers
• Dealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment
• Supporting our Absence Management services with processing new referrals and contacting clients and customers to arrange appropriate clinical assessments
• Supporting the Customer Experience Consultant with capturing patient and customer feedback
• Able to work hybrid from home and office (Croydon or Manchester)
• Willing to work shifts (typically covering early to late shifts between 8am and 6.30pm)

Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)

Have experience in delivering a high standard of customer service or administrative duties

Good attention to detail with the ability to work quickly and accurately in a fast paced environment

Good customer service skills, empathetic and looking to go above and beyond for resolution

Strong IT literacy skills including MS Office

Excellent communication skills with the ability to build and maintain strong working relationships with internal & external customers

Holds or can obtain membership with BASRaT or SST

Relevant industry experience (healthcare/insurance)

Complaints and claims management experience (knowledge of FCA regulations highly beneficial)

About Company

• HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

DE&I

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• CPD opportunities