Call Centre Agent - Part Time

Circet IRE & UK; Selkirk; On-site; GBP 20,000 - 24,000; Part time

Job summary

Circet UK is seeking a part-time Call Center Agent for their Service Centre in Selkirk, Scotland. In this role, you will manage daily tasks for engineers while delivering excellent customer service. This opportunity offers full training on company systems and the chance to be a part of a dynamic team focused on telecommunications and infrastructure solutions.

Qualifications

• Ability to manage engineers’ daily tasks efficiently.
• Multitasking skills to handle multiple phone lines while managing administrative work.
• Proficient IT skills - email, webchat, spreadsheets, etc.

Responsibilities

• Ensure daily completion of jobs and meeting completion rate targets.
• Oversee engineers and ensure accurate paperwork and stock recording.
• Respond to customer issues and ensure follow-up for service quality.

Skills

Multitasking

Efficient management of tasks

Proficient IT skills

Job description

Social network you want to login/join with:

Circet UK is hiring a Call Center Agent to join our Service Centre in Selkirk, Scotland. This is a part-time position.

WORKING WITH CIRCET

Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure, and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while adapting to their changing requirements. With over 4000 employees across Ireland & UK, we continue to bring people together to make this happen.

THE ROLE

The Service Center Agent is responsible for ensuring the successful completion of as many jobs as possible daily, helping to meet our completion rate targets and closing jobs to enable accurate billing. Reporting directly to a Service Center Team Manager, the SCA will communicate regularly with customers, client contact centers, engineers, and field leaders throughout the UK via inbound and outbound service calls.

RESPONSIBILITIES

• The SCA team will be assigned to a Region via our CRM and will oversee all engineers within this Region through processes such as Start My Day, Timeslot Adherence, Engineer Utilisation, and End My Day.
• They will review all jobs completed by their engineers to ensure forms match onsite actions, all stock is recorded, and notes and signatures are captured. Any missing information will be liaised with the engineer to rectify.
• The SCA will respond to issues as they arise, taking corrective actions which may include updating customers or escalating to field leaders.
• Finally, the SCA will ensure excellent customer service by calling customers after their appointments to check the quality of work.

SKILLS REQUIRED

*Full training will be provided on all company systems*

• Ability to manage engineers’ daily tasks efficiently
• Multitasking skills to handle multiple phone lines while managing administrative work
• Ability to escalate and report issues effectively
• Proficient IT skills - email, webchat, spreadsheets, etc.