Customer Service Apprentice (Level 2) - Animal Care and Land Management (LUM463/1883)

Luminate Education Group; Leeds; On-site; GBP 14,000 - 24,000; Full time

Job summary

Luminate Education Group is seeking a Customer Service Apprentice to join their Animal Care and Land Management department. This role involves providing administrative support, booking appointments, and engaging with learners and the public in a vibrant educational environment. The position offers apprenticeship rates based on age and includes various employee benefits.

Benefits

Generous Annual leave entitlement

Excellent Pension schemes

Memberships and discounts

Discounted travel

Learning and development opportunities

Employee wellbeing initiatives

Flexible and hybrid working opportunities

Qualifications

• Experience of using Microsoft Office systems.
• Experience of working in a team environment.
• Enthusiasm and confidence in establishing relationships.

Responsibilities

• Support the effective running of the curriculum delivery team.
• Undertake general administrative and clerical tasks.
• Booking dog grooming appointments and checking in dogs.

Skills

Customer service

Teamwork

Organizational skills

Tools

Microsoft Office

Job description

About the Role

This is a Fixed Term contract for 12 months due to start in September 2025.

Apprenticeship rates for this post are dependent on age. Please see below for the applicable rates:

Level 2 Apprenticeship Rates
Under 18 years £14,874 per annum
18-20 years £19,600 per annum
21+ years £23,555 per annum

We are seeking a customer service apprentice to join our dynamic team in the Animal Care and Land Management department. In this role you will offer a customer focused responsive and quality administrative service whilst ensuring efficient processing of transactions.

This role will be predominantly be based at Temple Newsam but on occasion their might be the requirement to also work at other campuses such as Printworks or the University Centre. Whilst this role doesn't include any practical delivery the department is based in a working farm and historical estate, so the successful candidate should like animals and be comfortable in a land-based real work environment. The department hopes to be in a new building in the near future and this will include a dog grooming salon and reception area. The successful candidate will be responsible for booking dog grooming appointments and checking them in on arrival, so an ideal role for a dog lover!

The School of Animal Care and Land Management offers a wide range of study programmes, apprenticeships and Higher Education (HE). From September we will be delivering courses from entry to level 6. The successful candidate will work with learners from all areas as well as members of the public and external stakeholders.

What You Will Do

• Support and assist with the effective and efficient running of the quality within the curriculum delivery team
• Undertake general administrative and clerical tasks
• Deal effectively and professionally with telephone and face-to-face enquiries
• Support the quality and performance meetings
• Booking dog grooming appointments and checking in dogs on arrival
• Create requisitions for approval and onward submission in accordance with procurement policies and procedures.
• Support college events including parents evenings, open evenings and awards events.

About You

The successful candidate will:

• Have experience of using Microsoft office systems
• Have experience of working in a team environment
• Have enthusiasms and confidence in establishing internal and external relationships
• Be highly organised and have the ability to work to demanding deadlines and deliver outcomes in an accurate and timely manner.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

• Generous Annual leave entitlement- If you work full time, you'll get at least 39 days holiday plus bank holidays. This includes closure days at Christmas (pro rata for part time staff).
  • Support Staff 39days
  • Academic 44days
  • Senior Management 44days
• Excellent Pension schemes
  • Teachers’ Pension Scheme
  • Local Government Pension Scheme
• Memberships and discounts- employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
• Travel and commuting- discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Learning and development opportunities-including staff development days
• Employee wellbeing initiatives
• Flexible and hybrid working opportunities- this will vary depending on role requirements

About Us

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity andinclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. We continually assess and improve our practices to ensure that every individual, regardless of background, has an equal chance to succeed. By championing EDI, we aim to create a workforce that reflects the richness of our communities and drives innovation through diverse perspectives. To find out more about what our commitment to EDI means to us pleaseClick hereto learn more about our EDI objectives.

RECRUITMENT AGENCIES

We kindly request that recruitment agencies do not forward anyunsolicited CVsin relation to any of our advertised roles or speculatively. If we require support with any of our vacancies we will get in touch with agencies directly.

• We do not recognise submissions of unsolicited or speculative CV applications from recruitment agencies.
• We shall not be liable for any fee / commission in the event we employ a candidate that may have been submitted as an unsolicited/speculative application from an uninstructed recruitment agency.

Apprenticeship Rates