Manager

Hexis support services limited; Romford; On-site; GBP 25,000 - 35,000; Part time

Job summary

A lively venue in Chadwell Heath seeks an experienced manager to oversee operations at Millions Lounge & Restaurant. The ideal candidate will ensure exceptional customer service, manage staff, and maintain compliance with health regulations. This part-time role requires flexibility and prior experience in a similar environment.

Benefits

Friendly & Nice Atmosphere

Qualifications

• Previous experience in a restaurant or shisha lounge environment is preferred.
• Flexibility to work evenings and weekends.
• Languages: English – Advanced.

Responsibilities

• Oversee daily lounge operations and ensure quality of service.
• Hire, train, and manage staff while resolving conflicts.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Operations Management

Staff Supervision

Financial Management

Job description

We are looking for an experienced manager to join our team at Millions Lounge & Restaurant in Chadwell Heath.

Job Responsibilities:

1. Operations Management:
   • Oversee daily lounge operations (opening, closing, shift schedules).
   • Ensure consistent quality of sheesha preparation, coal service, and hygiene.
   • Monitor inventory of tobacco, coals, hookah equipment, and consumables.
   • Ensure lounge ambiance is clean, inviting, and appropriate (music, lighting, seating).
2. Staff Supervision:
   • Hire, train, and manage staff (waiters, sheesha preparers, cleaners).
   • Delegate duties and create shift schedules.
   • Ensure staff follow safety and hygiene standards.
   • Resolve any internal team issues or conflicts.
3. Customer Service:
   • Greet guests and handle complaints or special requests.
   • Ensure fast, friendly, and knowledgeable service.
   • Monitor table turnover and guest satisfaction.
   • Build relationships with regular customers.
4. Compliance and Safety:
   • Ensure compliance with local health and safety regulations, including ventilation and fire safety.
   • Follow laws regarding age restrictions and indoor smoking (location-dependent).
   • Maintain licenses related to tobacco use, food handling, or alcohol (if served).
   • Conduct regular inspections of hookah equipment for cleanliness and safety.
5. Financial Management:
   • Handle cash and POS systems; reconcile daily sales.
   • Monitor expenses, control waste, and order supplies.
   • Assist in setting pricing, promotions, or loyalty programs.
   • Report financial and performance metrics to owners.
6. Marketing and Promotions:
   • Plan events (e.g., themed nights, live music, football screenings).
   • Manage social media accounts and local advertising.
   • Collaborate with influencers or loyalty schemes.

Job Requirements:

• Previous experience in a restaurant or shisha lounge environment is preferred.
• Flexibility to work evenings and weekends.
• Languages: English – Advanced.
• Employment type: Part-time.
• Starting immediately.

About Hexis Support Services Limited:

Friendly & Nice Atmosphere