IT Support Engineer – Surbiton, Surrey - £45,000

Ashdown Group; Greater London; On-site; GBP 45,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to join their vibrant team in Surbiton. This role offers a fantastic opportunity for a personable and customer-focused individual to provide 1st and 2nd line support, engage in exciting project work, and contribute to a dynamic work environment. With a competitive salary and a range of benefits, including a free onsite gym and professional development opportunities, this position is perfect for those looking to grow in their IT career while enjoying a supportive workplace culture. If you're ready to make an impact and thrive in a friendly atmosphere, this is the role for you.

Benefits

Free onsite gym

Free breakfast and lunches

Cycle to work scheme

Continued professional development

Private healthcare

Pension

22 days holiday per year

Regular company-funded social events

Qualifications

• 1st and 2nd Line Support experience required.
• Professional manner with excellent communication skills.
• Ability to work under pressure with a positive attitude.

Responsibilities

• Providing telephone and email support for internal users.
• Configuration and installation of physical and virtual servers.
• Assisting with projects of all sizes, including technology infrastructure.

Skills

Windows 11

Microsoft Office 365

Exchange

Active Directory

Networking (DNS, DHCP, TCP/IP)

VMware/Hyper-V

Remote access tools

Mobile device configuration (iPhone / iPad)

Job description

IT Support Engineer – Surbiton, Surrey - £45,000

A highly successful and rapidly growing global business is looking for an IT Support Engineer with 1st and 2nd Line Support experience to join their IT team. This is a fantastic opportunity to join a great company that values supporting and developing its employees; onsite gym, free breakfast and lunch, and other benefits are provided.

This IT Support Engineer role is a hands-on position where support is often provided face-to-face, over Teams, or on the phone. It suits a personable, friendly, customer-focused IT Support Engineer, IT Support Analyst, 2nd Line Engineer, or Desktop Support Engineer. In addition to BAU support, there will be interesting project work involved.

Key responsibilities include:

1. Providing telephone and email support for internal users
2. Software installation, desktop imaging, software inventory, and monitoring
3. Configuration and installation of physical and virtual servers
4. Administration and configuration of Cisco networking devices (Switches / Firewalls)
5. Backup administration
6. Logging problems accurately within the Helpdesk system, resolving promptly, or escalating where appropriate
7. Assisting with projects of all sizes, including technology infrastructure and software projects
8. Managing and ensuring the efficient handling of support requests
9. Participating in meetings and system demonstrations

Skills required:

• Professional manner with excellent communication skills
• Experience in installing, supporting, and troubleshooting:
• Windows 11
• Microsoft Office 365
• Exchange
• Active Directory
• Networking (DNS, DHCP, TCP/IP)
• VMware/Hyper-V
• Remote access tools, Mobile device configuration (iPhone / iPad)

Able to work under pressure, listen, and interpret customer needs accurately with a positive attitude.

The salary for this role is up to £45,000 plus benefits including:

• Free onsite gym
• Free breakfast and lunches
• Cycle to work scheme
• Continued professional development
• Private healthcare and pension
• 22 days holiday per year, increasing with length of service
• A friendly, fun, and exciting environment with regular company-funded social events such as seasonal parties