Funeral Plan Arranger - Nottingham and Mansfield (Hiring Immediately)

JR United Kingdom; London; On-site; GBP 25,000; Full time

Job summary

A leading company in the funeral care sector is seeking a Funeral Plan Arranger to join their team in London. The role involves providing expert guidance to clients on funeral plans, managing client relationships, and ensuring compliance with regulations. Candidates should possess strong communication skills, attention to detail, and a full UK driving licence. The position offers a competitive salary and benefits package, including discounts and career development opportunities.

Benefits

30% off Co-op branded products

23 days holidays (pro-rata)

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Career development opportunities

Qualifications

• Full UK driving licence and access to a vehicle.
• Experience in sales or customer service is advantageous.
• Strong listening skills to understand clients' needs.

Responsibilities

• Provide expert guidance on funeral plans and manage client relationships.
• Keep accurate records and manage client documentation.
• Work closely with branch teams on enquiries and admin support.

Skills

Communication

Attention to detail

Organizational skills

Empathy

Job description

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Funeral Plan Arranger - Nottingham and Mansfield (Hiring Immediately), London

Client: Co-op

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description:

Funeral Plan Arranger
£24,609 per annum plus benefits
Full time, 37.5 hours per week
Covering the Nottingham and Mansfield region

You’ll need a full UK driver’s licence and access to a vehicle for this job.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role, no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries, and build relationships in your local community.

What you’ll do

1. Provide clients with expert guidance on funeral plans, helping them understand their options and plan their perfect service, in line with guidelines and regulations.
2. Manage your own diary, making and receiving calls with clients or arranging face-to-face visits, and follow up on enquiries.
3. Keep accurate records in line with policies and regulations, managing client documentation safely, discreetly, and promptly.
4. Work closely with branch teams, providing guidance and support on funeral plan enquiries, and assisting with admin work when needed.

This role would suit people who have

• A full UK driving licence and access to a vehicle.
• Experience in sales, customer service, financial services, or other client-facing roles supporting clients in purchasing products (advantageous but not required).
• Excellent communication skills for building relationships with clients, colleagues, and the community.
• Attention to detail and accuracy to adhere to policies and regulations.
• Strong admin and organizational skills, capable of working independently and managing your diary, including travel to client meetings and supporting branch teams.
• High empathy, discretion, and care; strong listening skills to understand clients' needs during vulnerable times.
• A passion for delivering excellent service and positive outcomes for clients.

Why Co-op?

You’ll receive a benefits package including:

• 30% off Co-op branded products and 10% off other brands in our food stores year-round, plus discounts on other Co-op services.
• 23 days holidays (pro-rata, increasing with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme for confidential support 24/7.
• Virtual GP services and free eye tests.
• Career development opportunities, including apprenticeships.
• A friendly, supportive team making a meaningful community impact.
• Access to Wagestream, a money management app offering early access to earned wages.

Building an inclusive work environment

We’re committed to diversity and welcome applications from everyone. Reasonable adjustments can be made for applicants with disabilities. We are part of the Disability Confident scheme, offering interviews to qualified disabled candidates.

When applying, indicate if you'd like to be considered under this scheme. We will ask about any reasonable adjustments needed during the recruitment process.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and about our diversity commitments at Diversity and Inclusion.

Successful candidates will undergo background checks, including DBS, adverse media, occupational health, and social media screening.

This role is regulated by FCA; training will be provided to become a ‘certified colleague’. FCA and financial integrity checks are required to ensure eligibility for advising on 'pre-need' funeral plans. Your credit score is not checked. Employment offers are conditional upon passing pre-employment screening.