Personal Wellbeing Coach

Harmonia Careers; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading charity is seeking a Personal Wellbeing Coach to provide support to individuals in the criminal justice system across South Wales. This role involves assessments, action planning, and building relationships with partner agencies to ensure successful outcomes for service users. The ideal candidate will have experience in client-led support and trauma-informed practices, and will work as part of a multi-agency team.

Benefits

Competitive salary

Generous leave

Staff pension

Flexible working

Mentoring

Advice and counselling service

Season ticket loan

Qualifications

• Experience working with partner agencies in a multi-agency team.
• Ability to assess client needs and provide tailored support.
• Excellent IT skills and communication skills.

Responsibilities

• Provide person-centred support to service users.
• Undertake assessments and action planning.
• Develop relationships with external agencies.

Skills

Communication

Relationship-building

Trauma-informed strategies

Client-led support

Negotiation

Education

Level 3 in Advice and Guidance or equivalent

Job description

Location: Interventions will be delivered across various locations in South Wales

PWC -252

Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system, whether in the community or in prisons? Do you have experience engaging successfully with challenging people such as those with complex needs, reluctance to discuss their needs, or individuals who are angry and confused?

If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes, and the support they need. Central to our ethos is our belief that people with firsthand experience of overcoming issues like offending, homelessness, addiction, and gang involvement hold the key to positive change in others.

St Giles is now a kickstart employer, participating in a scheme providing job opportunities for 16-24-year-olds on Universal Credit at risk of long-term unemployment.

The Wise Group is a leading social enterprise working to lift people out of poverty. St Giles and The Wise Group formed a partnership to support Probation Resettlement reforms by offering high-quality services underpinned by staff with lived experience and cultural competency. We have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales, supporting community offenders and prison leavers, including families, emotional wellbeing, lifestyle, social inclusion, and meet-at-the-gates support.

About This Exciting Opportunity

Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users serving community sentences or being released from prison. You will undertake assessments and action planning, create a safe and trusting environment using trauma-informed practices, and deliver interventions to achieve prescribed outcomes.

You will also develop and maintain positive relationships with external agencies, including probation, prisons, and partners, to ensure the achievement of contractual targets within agreed timescales. Recording all activity using CRM databases and providing updates and reports are also key duties.

What We Are Looking For

• Experience working with partner agencies as part of a multi-agency team or negotiating to establish links to further project aims
• Level 3 in Advice and Guidance or equivalent
• The ability to assess client needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
• Ability to work sensitively with clients using trauma-informed strategies
• Excellent IT, relationship-building, and communication skills, both verbal and written

Please note this role requires Enhanced Adult DBS checks.

In return, you can expect a competitive salary, generous leave, staff pension, flexible working, mentoring, an advice and counselling service, season ticket loan, and more.

We are an inclusive employer and welcome applications from all backgrounds, especially encouraging those from the global majority, disabled, neurodiverse, or those facing social barriers. We guarantee to interview all disabled applicants meeting the minimum criteria.

Closing Date: 11 p.m. on 17 August 2025

We shortlist and interview on a rolling basis and reserve the right to close the vacancy early.