Front Office Manager

TN United Kingdom; Torquay; On-site; GBP 30,000 - 36,000; Full time

Job summary

Hotel Indigo Torquay is seeking a dynamic Front Office Manager for its upcoming opening in 2025. This role involves leading the reception team, ensuring high service standards, and engaging with guests to enhance their experience. The position offers a competitive salary and a range of benefits in a diverse and inclusive environment.

Benefits

Guaranteed hours

Meal on shift

Paid holidays

Travel support

Qualifications

• Manager or Assistant Manager experience in a Front Office department, preferably in a 4 or 5-star hotel.
• Confidence in coaching and developing staff.
• Strong IT skills.

Responsibilities

• Lead and manage the reception team to ensure high service standards.
• Oversee shift operations and delegate tasks.
• Handle high-level guest service recoveries.

Skills

Coaching

Communication

Team-oriented attitude

Tools

Opera PMS

Job description

Job Title: Front Office Manager

Hotel Indigo Torquay is seeking a dynamic Front Office Manager to lead our team in our upcoming hotel opening in 2025. Located along the English Riviera, the hotel offers stunning views and access to local attractions, promising a memorable experience for guests.

Key Responsibilities:

1. Support the Rooms Division Manager by leading and managing the reception team to ensure high standards of service and efficiency.
2. Oversee shift operations, delegate tasks, and ensure team effectiveness.
3. Provide coaching and development for the GSMs, Night Manager, and reception staff.
4. Handle high-level guest service recoveries to ensure satisfaction and loyalty.
5. Engage with guests to address needs, gather feedback, and resolve issues.

Requirements:

• Manager or Assistant Manager experience in a Front Office department, preferably in a 4 or 5-star hotel.
• Confidence in coaching and developing staff; recruitment experience is a plus.
• Knowledge of Opera PMS and strong IT skills.
• Excellent communication skills and ability to handle service recoveries calmly.
• Team-oriented attitude and support for operational management.

We offer a range of benefits including a salary of up to £36,000, guaranteed hours, meal on shift, paid holidays, travel support, and more. Join us to be part of a diverse and inclusive team that values authenticity and growth. Apply today to start your adventure with Hotel Indigo Torquay!