Food & Beverage Operative

TN United Kingdom; Southampton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading hospitality company is seeking a Food & Beverage Operative at the Doubletree by Hilton Southampton. This role involves delivering exceptional customer service, working in various dining settings, and ensuring guest satisfaction. Ideal candidates are passionate, friendly, and able to work in a fast-paced environment, with opportunities for personal development and rewards for hard work.

Benefits

Cash incentives for referrals

Discounted/free hotel stays

Meals provided during shifts

Fully funded apprenticeships

Annual holiday entitlements

Qualifications

• Passionate and willing to learn.
• Good command of English language.
• Ability to work flexible hours including weekends.

Responsibilities

• Support team in delivering exceptional customer service.
• Communicate with guests and kitchen to ensure smooth service.
• Deal with guest complaints effectively.

Skills

Customer Service

Teamwork

Time Management

Communication

Resilience

Job description

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Branch: Doubletree by Hilton Southampton

Location: Doubletree by Hilton Southampton, Southampton

Salary/Benefits: National Living Wage

Contract type: Casual

Hours: Part Time

Posted date: 17/05/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Good command of English language to enable communication with the team
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Food & Beverage Assistant role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Food & Beverage Operative.

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• Food & Beverage Operative supports their team in delivering exceptional customer service
• Your working areas may vary i.e, F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
• You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
• Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
• Have a visible presence within your working area
• Ensure that all customer requests and queries are responded to promptly and effectively
• Able to learn from points of complaints to enhance future customer service
• Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction
• Have a good insight knowledge of hotel and the hotel’s products

Located just outside the city centre, minutes from the M3 and M27 motorways, DoubleTree by Hilton Southampton offers easy access to plenty of activities. Set sail on a cruise from Southampton docks, take the family for a fun day out at Paultons Park or visit Marwell Zoo. We are just minutes from Southampton Airport and two large train stations, making getting around the city easy. Take in the fresh country air when you visit the beautiful New Forest from your base in Southampton, the closest city to the forest.

Set on a hill, our hotel is located over five floors and features modern decor throughout. We are nestled among a woodland backdrop, providing wonderful views and photo opportunities for weddings and special events. Keep up your fitness routine in the 24-hour fitness center or simply relax on the terrace of our restaurant, Bracken Place, and take in the garden view. The cosy bar also offers the perfect spot to unwind with comfy sofas and a large screen TV.