Administration Officer (29th May Start)

BTA; Belfast; On-site; Full time

Job summary

A leading public sector employer in Northern Ireland is seeking a full-time Administrator in Belfast. This long-term temporary role offers on-the-job training and the chance to gain valuable skills while supporting a diverse customer base. The role requires 5 GCSEs including Maths and English, with no prior experience necessary.

Benefits

On-the-job training provided

Long-term opportunity – 51 weeks with potential extension

Gain valuable skills and advance your career

Diverse and inclusive employer

Qualifications

• Must have 5 GCSEs including Maths and English – Certificates required.

Responsibilities

• Using the telephone effectively for customer contact.
• Maintaining clerical and electronic records.
• Providing quality service and resolving queries.

Skills

Communication

Customer Service

Problem Solving

Education

5 GCSEs including Maths and English

Job description

Job Opportunity: Administrator in Belfast

We have an exciting opportunity for you to join our client, based in Belfast, as a full-time Administrator. This is a long-term temporary role.

Our client is Northern Ireland’s leading public sector employer.

Administrator Pay Rate:

£12.97 per hour

Start Date:

29th May

Benefits of working with NICS:

• On-the-job training provided
• Long-term opportunity – 51 weeks with potential extension
• No experience required
• Gain valuable skills and advance your career
• Diverse and inclusive employer with active social mobility policies

Working Hours:

• Monday to Friday
• 37-hour shift pattern – rota between 8am-8pm

Job Responsibilities:

Your duties will include, but are not limited to:

• Using the telephone effectively as the primary means of customer contact through inbound and outbound calls
• Supporting a diverse customer base by delivering quality service, communicating clearly, providing accurate information, and resolving queries or processing changes in personal circumstances, often in sensitive situations
• Taking personal accountability for each customer/stakeholder interaction
• Considering each case holistically to make appropriate decisions at the right time
• Providing clear and explainable reasons for decisions
• Maintaining politeness and professionalism, treating customers with respect
• Adapting behavior to meet diverse customer needs
• Maintaining clerical and electronic records
• Listening empathetically, remaining honest, compassionate, and professional, even in challenging environments
• Protecting departmental and customer personal information in accordance with security policies
• Ensuring prompt and accurate completion of digital account actions
• Working independently and collaboratively within a team, contributing to team goals
• Taking responsibility for personal development and supporting others' growth
• Using various computer systems, telephony, and digital platforms

Sickness and Absence Policy:

Full attendance during training is essential; non-compliance may result in early termination of your assignment. Emergency leave will be considered on a case-by-case basis.

Minimum Qualifications:

Must have 5 GCSEs including Maths and English – Certificates required

Application Process:

Please apply via the provided link or contact Kerri Kyle at TRC.

Apply for the Administration Officer role (Starting 29th May):

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Provide your cover message for the Administration Officer role starting 29th May.

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