IT Account Manager

ITSS Recruitment Ltd; West Midlands Combined Authority; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

An established managed service provider is seeking a motivated IT Account Manager to foster client relationships and ensure exceptional service delivery. In this dynamic role, you'll collaborate with a team of account managers, focusing on maintaining and enhancing client satisfaction without the pressure of new sales. This innovative firm values creativity and teamwork, providing a hybrid working environment that promotes work-life balance. If you have a knack for building rapport and a background in IT account management, this is an exciting opportunity to contribute to a growing organization while enjoying a supportive workplace culture.

Benefits

Travel Costs Reimbursed

Team Building Events

Social Events

Flexible Working Hours

Qualifications

• Prior experience in IT Sales/Account Manager role is essential.
• Strong relationship building and communication skills are required.

Responsibilities

• Build rapport with clients and ensure excellent customer service.
• Monitor client satisfaction and provide recommendations for improvements.
• Document client activity and manage forecasting effectively.

Skills

Relationship Management

Customer Service

Organizational Skills

Communication Skills

CRM Documentation

Forecasting

Microsoft Environment Experience

Tools

CRM System

Job description

IT Account Manager - Client Relations (no new business) - Hybrid Working - Up to 55K basic 75K OTE + Bonus - Tamworth, West Midlands

We are looking for a highly motivated and skilled IT Account Manager to join an established, Microsoft Partnered, Managed Service Provider with offices in Farringdon, London, Bournemouth, Farnham, Surrey, and Tamworth.

This exciting opportunity will suit a talented IT Account Manager who is well versed in relationship management and building rapport within an IT environment. This is a brand new position due to the organisation's growth (50% over the last 18 months) and you will be working in a team of 6 Account Managers.

Please note that this is an IT Account Manager / client relations role and will NOT include sales to new prospects/clients or New Business. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity.

The position is hybrid from Tamworth/home with travel to client sites in and around the West Midlands (travel costs reimbursed). There are optional team building and social events from head office in London too.

IT Account Manager Key Skills:

1. Build rapport within your designated client portfolio
2. Arrange regular meetings with clients to understand their needs and ensure we are delivering great customer service
3. Map client requirements to our portfolio of services, creating opportunities as required
4. Organise client meetings and selling activities to ensure that the monthly gross margin targets are achieved and exceeded
5. Be aware of competitive threats and pressures and feedback internally to the company with recommendations of any changes
6. Monitor clients' satisfaction of the ongoing services delivered by the company and advise of improvements as appropriate
7. Forecasting on a monthly, quarterly, and annual basis
8. Document all client activity and developments on the company's CRM system
9. Complete all appropriate sales reporting by the agreed deadlines
10. Act as client advocate within the business ensuring any additional resources such as pre-sales are fulfilled
11. Experience within an MSP or Microsoft Environment

You will be a motivated IT Account Manager with fantastic communication skills and have prior experience within an IT Sales/Account Manager role. The successful IT Account Manager should have strong relationship building, organisational skills, and the ability to work as part of a team.

We are interviewing currently so apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further information.