Customer Analyst

Summary

At M&S customers are at the heart of everything we do, and our mission is to understand and engage them personally!

In the Digital Growth Insights team, to meet that ambition we are tackling key challenges facing M&S by maximising billions of data points across our millions of customers. From redefining our personalised offers, to building cross-channel marketing experiments, to understanding how our customers engage across our varied digital channels, we are working on big problems that require innovative thinking and sharp problem solving.

All the details

What's in it for you?

Being a part of M&S is exactly that becoming a part and playing your part. Were an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special

• 20% Colleague discount on most things from furniture, fashion and food.
• A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something were proud of at M&S.
• Attractive annual bonus, based on company performance and personal objectives.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Amazing perks and discounts via our M&S Choices website. Including GymSave that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
• Charity Volunteer Day A paid day away from work to support your chosen charity.
• A very generous Defined Contribution Pension Scheme and Life Assurance
• Every colleague at M&S has access to a fantastic range of wellbeing support this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes

What you'll do

As part of the team, you will work alongside a group of analysts to implement analytical solutions in a demanding and fast paced commercial environment. With an intuitive grasp of data and analytics, you will be passionate about driving innovative analytical thinking and proving the benefits of a data driven approach.

By using sophisticated analytics and insight, you will be helping business partners understand not only what customers do, but helping understand why customers do what they do. This work is essential in enabling areas to make informed, accurate and timely decisions from the targeted information you help supply them.

• Work closely with partners to fully understand requirements and provide collaborative solutions based on a commercial and analytical understanding.
• Contribute to delivering the team's objectives and strategy and help shape the future direction.
• Communicating data analysis and insights via presentations, reports, and dashboards.
• Provide analytical expertise to support the delivery of data and digital products, working closely with the CRM team, Product Managers and Data Scientists.
• Support and encourage experimental approaches to technological and analytical challenges.
• Champion an agile way of working, promoting a test and learn' approach and culture.
• Act as a data and analytical consultant to help identify opportunity, drive understanding or solutions across the business.
• Collaborate with the other analysts in the team to build a thriving analytics environment where knowledge and ideas are shared.

Who you are

• Exceptional problem solving, analytical and numerical skills.
• Good knowledge of SQL across big data tables and experience visualising data and presenting analytics.
• Ability to translate technical data to be easily understood by non-technical colleagues.
• Knowledge of manipulating and redefining data sets and applying analytical methodologies.
• Ability to communicate effectively with the business partners to understand their needs and interpret how they could be fulfilled using the available data.
• Advanced MS Office skills (e.g. MS Excel, Power Query/Pivot/Point).
• Passion and desire to learn new tools and techniques.
• Experience working in a fast paced and effective Analytics or Insight functions.

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why were revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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