Tier 2 Service Desk Engineer

Evolve Personnel; Oldbury; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A family-run managed IT services company is seeking a Tier 2 Service Desk Engineer to join their expanding team. This role offers the chance to work with a diverse client base and provides excellent career progression opportunities within a supportive environment. The ideal candidate will have MSP experience and strong troubleshooting skills, with responsibilities including technical support and collaboration with the wider technical team.

Benefits

20 days annual leave + bank holidays + 3 extra days at Christmas

Flexible working: post-probation hybrid model

Pension scheme

Career progression opportunities

Company socials

Exposure to the football industry

Community and charity involvement

Qualifications

• Proven MSP experience is essential.
• Strong troubleshooting and networking skills required.
• Experience with virtualization and backup solutions.

Responsibilities

• Provide Tier 2 technical support and resolve complex IT issues.
• Collaborate with Tier 1 engineers and escalate issues as needed.
• Assist with networking and infrastructure tasks.

Skills

Troubleshooting

Networking

Communication

Problem-solving

Customer-focused

Tools

Windows Server

Active Directory

Office 365

Exchange

VMware

Hyper-V

RMM tools

Job description

Our well-established client is looking to expand their Service Desk with a Tier 2 Engineer.

Are you an experienced Tier 2 Service Desk Engineer seeking an exciting opportunity with a growing company that offers progression within their technical team? Our client is a family-run business providing managed IT services to a diverse range of customers across the UK and globally, including America, China, Italy, and Dubai. They pride themselves on a strong company culture, investment in technology, and supporting their team's professional growth.

The Role:

We are seeking an experienced Tier 2 Service Desk Engineer to join a growing team. The ideal candidate will have experience in an MSP environment and be comfortable handling various IT challenges, including networking. This role offers the chance to work with a diverse client base, from corporate businesses to football clubs, where technology is vital to operations.

Benefits:

• 20 days annual leave + bank holidays + 3 extra days at Christmas
• Flexible working: post-probation hybrid model (3 days in office, 2 days remote)
• Pension scheme
• Career progression: opportunities within a technical team of eighteen, with pathways to Tier 3, field engineering, and specialist roles
• Company socials: go-karting, gaming nights, charity quizzes, Christmas parties
• Exposure to the football industry: VR, digital displays, hospitality tech, and more
• West Bromwich hospitality box access
• Community and charity involvement

Key Responsibilities:

• Provide Tier 2 technical support, troubleshooting, and resolving complex IT issues
• Support a diverse customer base across multiple industries
• Collaborate with Tier 1 engineers and escalate issues as needed
• Assist with networking and infrastructure tasks
• Work extra hours on matchdays for additional pay
• Coordinate with the wider technical team, including field engineers
• Participate in knowledge sharing to upskill team members
• Maintain professional communication with clients

Requirements:

• Proven MSP experience is essential
• Strong troubleshooting skills
• Networking and infrastructure support experience
• Proficiency with Windows Server, Active Directory, Office 365, and Exchange
• Experience with VMware or Hyper-V virtualization
• Knowledge of firewalls, routers, switches
• Experience with RMM tools
• Backup and disaster recovery knowledge
• Ability to work independently and in a team
• Excellent communication and problem-solving skills
• Customer-focused and proactive attitude
• Flexibility to attend match days on-site, paid at time and a half

This is an exciting opportunity to join a dynamic, innovative business that values its employees and offers excellent career prospects.