Retail Optical Assistant

TN United Kingdom; England; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading optical retailer is seeking a Retail Optical Assistant to provide exceptional customer service and assist clients in selecting eyewear. This role involves frame adjustments, fittings, and some administrative duties, contributing to a mission of enhancing customers' visual experiences. Flexible working options are available to accommodate various schedules.

Benefits

Sales and performance bonuses

Pension scheme

Private medical cover for you and your family

Free eyewear annually

Discounts for friends and family

Flexible health benefits

Annual leave increasing with service

Employee Assistance Program

Flexible lifestyle benefits

Qualifications

• Excellent customer service skills and personalized assistance.
• Ability to build rapport and communicate effectively.
• Experience in a fast-paced retail environment.

Responsibilities

• Assist customers in selecting eyewear and perform fittings.
• Conduct pre-screening eye examinations.
• Handle administrative tasks like scheduling and processing payments.

Skills

Customer service

Communication

Attention to detail

Teamwork

Sales skills

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting customer queries on the phone, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave satisfied, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximize their visual potential and enhance their lifestyle.

We are open to discussing flexible working options. If this role sounds perfect for you, tell us about your ideal working week, whether that’s hours to fit around the school run or a compressed week.

Who are we?

We are Vision Express, with over stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store, or a coastal location, we have the perfect opportunity for you! We are also part of the EssilorLuxottica family, the global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses. Our brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, Oliver Peoples, and more.

Who is the perfect candidate?

• Provide excellent customer service, offering personalized assistance to meet customer needs and concerns
• Build rapport and communicate effectively, translating professional terminology into understandable language for patients
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail
• Work well as part of a team across the store
• Handle pressure and challenging situations in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Understand our optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets
• Keep the store organized, stocked, and visually appealing, following marketing guidelines

Additional information

• Sales and performance bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Annual leave increasing with service, with options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, Critical Illness, Dental, and Life Cover
• Participation in company-wide community and knowledge sharing
• Flexible lifestyle benefits such as Gymflex, Dining Cards, Travel Insurance discounts, Experience Days, and Cycle to Work schemes
• And much more!