Conduct and Complaints Officer

University of Hull; Kingston upon Hull; On-site; GBP 30,000 - 40,000; Full time

Job summary

The University of Hull is seeking a Conduct and Complaints Officer to support the academic mission by managing complex inquiries, providing procedural advice, and ensuring fairness throughout the student journey. The ideal candidate will possess strong communication skills and thrive in a dynamic environment.

Qualifications

• Experience in Higher Education and handling confidential information.
• Ability to manage complex casework and provide procedural advice.

Responsibilities

• Handle complex inquiries and manage investigative casework.
• Provide administrative support for formal panel hearings.

Skills

Communication

Teamwork

Liaison

Analysis

Decision Making

Planning

Problem Solving

Job description

At University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in University of Hull workplace.

These include people from global majority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles.

Applicants are expected to include a CV & covering letter

Title:

Conduct and Complaints Officer

Background:

Join the University of Hull in Shaping a Fairer, Brighter, and Carbon-Neutral Future

Are you ready to make a meaningful impact? The University of Hull is on an exciting journey toward a more just, sustainable world—and you could be part of it.

We are looking for a highly motivated, proactive, and experienced Conduct and Complaints Officer to join the Office of Conduct and Complaints. This team is part of Student Administration and plays a crucial role in supporting the academic mission of the University, ensuring fairness, integrity, and excellence throughout the student journey. The Office for Conduct and Complaints is responsible for providing administrative and specialist services that support the academic objectives of the University. This includes offering procedural advice, managing complex casework, and overseeing various student procedures, including student misconduct, complaints, academic misconduct (exams), and final appeal processes.

The Role:

The role involves handling complex and specialised inquiries, managing investigative casework, and providing administrative and secretarial support for formal panel hearings and the student cases committee. You will be responsible for maintaining accurate records, producing defensible documentation, delivering training to colleagues across the University, liaising with both internal and external stakeholders, writing reports, and responding to freedom of information and subject access requests.

The ideal candidate will be an experienced investigator, preferably with experience in Higher Education and handling confidential, sensitive information. You should thrive in a fast-paced environment, have excellent communication skills, be well-organised, proficient with standard software packages, and have strong drafting abilities. The role requires the capacity to make informed decisions. As the office handles sensitive cases, including sexual misconduct, experience in managing challenging situations and communicating with tact and sensitivity is essential.

If you’re passionate about fairness, thrive in a dynamic environment, deliver high standards of customer service, adapt to changing situations, and enjoy problem-solving, we want to hear from you.

Assessment criteria:

• Communication (Oral and Written) Can demonstrate the ability to provide information in a suitable format so that the others’ needs are met and adjusts the level of content to help others understand.
• Teamwork and Motivation Can demonstrate the ability to provide operational leadership.
• Liaison and Networking Can demonstrate the ability to make contact with others to ensure that information is exchanged and circulated appropriately to the right person at the right time.
• Analysis/Reporting Recognises and accurately interprets patterns and trends and produces reports and identifies key issues and findings.
• Decision Making Can demonstrate the ability to consider the impact on the Service.
• Planning and Organisation Can demonstrate the ability to ensure that the work is carried out effectively and that resources are available to meet demand. Identifies the need for further action and resources by monitoring progress.
• Initiative and Problem Solving Can demonstrate the ability to investigate problems to identify their cause, takes action to prevent recurrence of problems and considers possible solutions to identify those which offer wider benefits.
  
  

For more info:

Please View The Attached Job Description

For an informal discussion about the role, contact Edward Stabler at [e-mail]

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Apply Online

Further details:

• Job Description
• Candidate Pack
• Equality and Diversity Document
  
  

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.