Sales Coordinator - 6 Months FTC. Job in Cardiff Education & Training Jobs

ActiveQuote; Cardiff; Remote; GBP 20,000 - 30,000; Part time

Job summary

Ein zukunftsorientiertes Unternehmen sucht engagierte Sales Coordinators für eine flexible Teilzeitstelle. In dieser Rolle sind Sie der erste Kontakt für Kunden und spielen eine entscheidende Rolle bei der Lead-Generierung für die Verkaufsberater. Mit einem Fokus auf exzellenten Kundenservice und der Möglichkeit, von zu Hause aus zu arbeiten, bietet diese Position eine hervorragende Gelegenheit für diejenigen, die eine Balance zwischen Beruf und persönlichen Verpflichtungen suchen. Profitieren Sie von umfassendem Training und einem unterstützenden Team in einem dynamischen Arbeitsumfeld.

Benefits

Pensionsplan

Zusätzlicher freier Tag für den Geburtstag

Erweiterte Elternzeitregelung

Karriereentwicklungsmöglichkeiten

Mitarbeiteranerkennungsprogramm

Bupa Gesundheitsversicherung (nach der Festanstellung)

Einkommensschutz (nach der Festanstellung)

Qualifications

• Starke Kommunikationsfähigkeiten sind erforderlich, um Kunden effektiv zu bedienen.
• Mindestens 3 GCSEs, einschließlich Mathematik und Englisch, sind notwendig.

Responsibilities

• Erster Kontaktpunkt für Kundenanfragen und Lead-Generierung.
• Erreichen von Produktivitäts- und Qualitätszielen durch Outbound-Anrufe.

Skills

Kommunikationsfähigkeiten

Zuverlässigkeit

Teamarbeit

Kundenservice

Selbstmotivation

Resilienz

Education

3 GCSEs in Mathematik und Englisch

Job description

Company Outline

We are excited to offer an opportunity to join our team as part of a new pilot initiative trialling fully remote working. As a forward-thinking company, we're always looking at ways to offer greater flexibility to our employees while continuing to deliver outstanding service to our customers.

ActiveQuote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, AIG, L&G to name but a few.

We operate some of the UK's leading price comparison sites for Health Insurance, Income Protection and Life Insurance with significant innovations and USPs through our world-leading software. We power some of the UK's leading household comparison sites including MoneySuperMarket, GoCompare and Money Saving Expert.

About the Role

We're looking for Sales Coordinators to join us on a part-time basis (16-25 hours per week). This is a fully remote position with occasional in-office attendance required for training purposes, offering flexible shifts that work around you - Ideal for those looking for flexible hours to fit around other commitments - such as school runs, further education, caring responsibilities or any other commitments.

Example shift patterns include:

10:00 AM - 2:00 PM - Mon - Sat

9:00 AM - 1:00 PM - Mon - Sat

4:00 PM - 8:00 PM - Mon - Thurs

We understand that flexibility is key, and we're happy to discuss shift options that suit your lifestyle and meet customer needs.

Location Requirement

This is a remote role; however, as part of a pilot programme, we require candidates to be based within a 20-mile radius of our office in Cardiff Bay. This is to accommodate occasional in-person meetings, training sessions, or support as needed.

Training & Support

Comprehensive training will be provided to set you up for success in your new role. You'll be supported by an experienced team manager and provided with the tools you need to thrive in a remote environment.

Job Scope

As an ActiveQuote Sales Coordinator, you will form part of the Sales function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants.

The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads.

Responsibilities and Duties

• Act as the first point of contact on call campaigns to bolster a customer's interest and generate a lead for the Sales Consultants
• Ensure all leads generated are correctly qualified as per the Sales Coordinator script
• Clearly and concisely promote the features and benefits of ActiveQuote, our products and the advised sales process, whilst taking advantage of cross sell opportunities
• Achieve and maintain targets for productivity, quality and compliance
• Support colleagues and the management team to ensure the best possible outcome for ActiveQuote and our clients
• Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
• To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION

Skills & Education

Essential

• Excellent communication skills both verbally and written towards all our customers and insurers
• A dedication to being reliable, honest and passionate about our customers
• Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
• Strong commitment to delivering exceptional customer experience
• Strong ability to follow scripts
• Proactive and driven individual with a desire to develop
• Capable of meeting targets and goals, with the ability to self-motivate
• Highly resilient
• Minimum of 3 GCSEs including Maths and English at grade C or above

Desirable

• 6 months customer service experience
• Experience of working within an outbound call centre role, and/or within financial services or regulated environment
• Administration qualification (e.g. NVQ)

What We're Offering

• Competitive basic salary
• 30 days holiday per year (inclusive of bank holidays)
• Full ongoing training will be provided
• A hardworking but fun and lively atmosphere with opportunities to develop within the business

Benefits and Perks

• Pension Plan
• Extra day off for your birthday
• Enhanced maternity and paternity package
• Opportunities for career development
• Employee recognition scheme

• Bupa Health Insurance - full cover (available as an additional benefit upon permanent employment)
• Income Protection cover (available as an additional benefit upon permanent employment)