Commercial Manager - Existing Customer Management

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the financial sector is seeking a Commercial Manager to enhance their customer management strategies. The role involves developing commercial plans, monitoring key performance indicators, and ensuring alignment with stakeholder objectives. Ideal candidates will have extensive experience in financial services, particularly in product management, and possess strong communication and stakeholder management skills.

Qualifications

• 4-5 years’ experience in Financial Services, ideally in Product or Commercial.
• Strong stakeholder management and communication skills.

Responsibilities

• Support the Head of Commercial Development in strategy and plans.
• Monitor KPIs and engage with stakeholders.
• Produce business cases for strategy proposals.

Skills

Stakeholder Management

Communication

Data Interpretation

Education

Degree in a Technical Discipline

Job description

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Commercial Manager - Existing Customer Management, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a9e8c41adcb1

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

To support the Head of Commercial Development in developing Commercial strategy and plans. Support in the development of new external partnerships and new products/propositions to deliver sustainable growth:

• Understand the Commercial Development plan and strategy

• Regularly monitor key output KPIs (including P&L, Customer and Conduct metrics) and engage with key stakeholders across the business to maintain alignment and drive delivery

• Conduct horizon scanning of the external landscape, review trends to identify threats and opportunities for the Cards Business

• Develop a high-level understanding of VBL systems and processes to support with integration activities with external partners

• Ensure new Partnerships and new products/propositions meet the needs of our target customers and comply with regulatory/reputational requirements – including tracking and monitoring these goals

• Produce business cases to support strategy proposals

• Influence key stakeholders, prioritise competing priorities and navigate organisational complexity

• Induct any new colleagues to the team and provide training where appropriate.

Experience required:

• At least 4-5 years’ experience working in a Financial Services organisation, ideally in a Product or Commercial function

• An understanding of the customer journey for credit cards, and the commercial and customer outcomes that are part of the credit card product

• Strong stakeholder management, with experience of working alongside multiple departments

• Strong written and verbal communication skills, with experience in presenting to senior stakeholders

• Able to manage own work and small projects to react quickly to fast moving, demanding situations.

• Able to manage and interpret data to effectively measure and evidence outcomes and results.

• Educated to degree level or higher within a technical discipline or equivalent experience