Domestic Abuse Refuge Manager

Stonewater; Brighton; On-site; GBP 34,000; Part time

Job summary

An established industry player is seeking a dedicated Refuge Manager to lead a team in providing essential support to survivors of domestic abuse. This part-time role offers a unique opportunity to empower individuals and foster a nurturing environment. You will oversee the refuge's operations, ensuring the delivery of person-centered support while promoting an inclusive service. With a commitment to ethical practices and community engagement, this organization values your contributions and encourages professional development. Join a passionate team and make a meaningful impact in the lives of those in need.

Benefits

26 holidays per year

Health plan

Discounts in high street shops

No weekend working

Casual dress code

Local and national training opportunities

Qualifications

• Experience in a management role within a Domestic Abuse service.
• Ability to work collaboratively and support staff effectively.

Responsibilities

• Oversee day-to-day running of the refuge and support team.
• Monitor key performance indicators and ensure quality support.

Skills

Team Leadership

Emotional Support

Crisis Management

Collaboration

Attention to Detail

Education

Experience in Domestic Abuse Services

Management Experience

Tools

Technology for Support Plans

Job description

Part Time 26 hours (18 hours permanent, 8 hours fixed term contract until January 2026).

The funding for the BME project currently is due to end in May 2026, whilst we are hopeful this will continue, we are waiting on confirmation of this.

£33,415 per annum and great benefits including:

1. 26 holiday per year with the option to trade and buy more
2. Health plan
3. Discounts in high street shops including technology and cycle to work scheme
4. No weekend working
5. Casual dress code
6. Local and national training opportunities

Stonewater, a place to be yourself

Do you want to work for a company that encourages you to bring your whole self to work? Do you want to work with a team that truly puts the survivors at the heart of everything they do? If the answer is yes then Stonewater is the place for you.

Our Refuge in Brighton and Hove provides an excellent opportunity for you to become a domestic abuse refuge manager, where you will be empowered and encouraged to support survivors to reach their full potential and work with a team of specialist domestic abuse case workers. Your unique skills and attributes will be used to support survivors on a day-to-day basis, enabling them to gain tools to live free from abuse.

Typical Day as a Refuge Manager

• Day-to-day running of the refuge.
• Daily team briefings with your team.
• Support, develop, and nurture a team of high-performing support staff.
• Offer emotional support and wellbeing interventions to staff and survivors.
• Review the quality and delivery of person-centered support planning for survivors.
• Monitor and report on key performance indicators and statistics.
• Promote and deliver a truly inclusive service.
• Oversee referrals, risk assessments, safety planning, and support plans.
• Ensure safeguarding procedures and best practices are observed by your team.
• Oversee health and safety.
• Attend multi-agency meetings.

You will bring

• Passion to support our survivors to live their best lives, working collaboratively with an eye for detail.
• Passion to support a staff team to deliver the best service possible.
• We understand that not everyone has all the experience we’d like, so if you have a "can do" positive attitude and a zest for supporting people, the rest we can teach you!
• Experience of being a team leader or in a management role within a Domestic Abuse service, or similar working environment.
• The ability to work using your initiative, remain calm under pressure, and have a resilient approach.

Job Details

• This role is within our Brighton & Hove Services, which include a 15-bed refuge and an outreach service supporting BME survivors in the community.
• You will typically work Monday-Friday, 9-5.30, with flexibility. Staff operate on a rota between 8 am-6 pm with an on-call rota outside these hours.
• You will be based in our Brighton & Hove refuge.
• Confidence in using technology for overseeing support plans, risk assessments, collaborating with colleagues, and completing online training is required.
• An enhanced DBS check will be arranged by Stonewater.

Discover Stonewater:

Stonewater has over 20 years’ experience delivering refuge, safe accommodation, and community-based domestic abuse services. Our services include Women and Children’s Refuges, LGBTQ+ Safe Space, a South Asian Women’s Refuge, and dispersed accommodations for those unable to access traditional refuges, such as male survivors, pet owners, and individuals facing complex disadvantages. Our dispersed model ensures equal access for all.

Stonewater manages around 39,000 homes, serving 82,000 survivors across a range of affordable properties and specialist accommodations, with an ambitious house-building program.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We seek like-minded people to join our team of over 800 colleagues who embody our values of being ethical, ambitious, passionate, agile, and commercial, and who want to make a difference and transform lives.

We are a Disability Confident Employer and are working towards becoming a Disability Confident Leader. We have achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix and are committed to being a Menopause Friendly employer, working towards related accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserves the right to close the vacancy early if sufficient quality applications are received.

This role is only open to FEMALE applicants.