Employment Coach - Part time school hours

Acorn Training Ltd; Daventry; On-site; GBP 28,000; Full time

Job summary

A leading company in training services is seeking an Employment Coach to provide guidance and support to customers aiming for sustainable employment. The role involves managing a caseload, liaising with employers, and ensuring compliance with contractual requirements. Candidates should possess an NVQ Level 2 qualification and relevant experience in customer service and coaching.

Benefits

Employee discount

Health & wellbeing programme

Store discount

Qualifications

• Full NVQ Level 2 in customer service, business administration, accounting, or IT required.
• GCSE in English Language and Mathematics essential.
• Full Driving Licence necessary.

Responsibilities

• Provide information, advice, and guidance to customers for sustainable employment.
• Manage a customer caseload effectively.
• Support and signpost customers identified pastoral needs.

Skills

Customer service

Business administration

Coaching

Problem solving

Teamwork

Education

Full NVQ Level 2 in customer service, business administration, accounting, or IT

GCSE in English Language and Mathematics

Level 2 IT Qualification (ECDL)

Job description

Job Description

Key Responsibilities

Provide information, advice and guidance to customer to move them towards sustainable employment

Liaise with employers and broker a customer caseload towards suitable vacancies

Set effective SMART targets to move customer towards sustainable employment in a timely manner

Support the Department for Work and Pensions key priorities

Job Details

• Manage a customer case load effectively to ensure customer realise their full potential and move into sustainable employment
• Provide one to one information, advice and guidance sessions to customer currently seeking sustainable employment
• Prepare job search materials and differentiated products to meet the needs of the customer
• Work with local employers and develop an awareness of the local labour market to identify key opportunities for customer and employers
• Support and sign post customer identified pastoral needs
• Provide information, advice and guidance on learning programmes and qualifications
• Coach customers and promote positive behaviours associated with employment
• Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements
• Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets
• Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the community
• Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills
• Support the management team by ensuring that all contractual requirements are met and that projects achieve project milestones, outputs and financial budgets
• Ensure that policies with regards to Child and Adult at Risk are adhered to
• Ensure that policies with regards to Data Security are adhered to
• Maintain a positive and professional company image at all times
• Support the company Quality Policy and Information Security priorities
• Support the companys equality of opportunity statement at all times
• Work safely, supporting the company Health and Safety Policy
• Perform any additional requests in line with the key responsibilities of this role
  
  

Person Specification

Essential Skills

Full NVQ Level 2 in customer service, business administration, accounting, or IT

GCSE (or equivalent) in English Language and Mathematics

Level 2 IT Qualification, such as ECDL (European Computer Driving Licence)

Full Driving Licence

Desirable Skills

Level 3 Information, Advice and Guidance qualification

First Aid at Work Certificate

IOSH Health and Safety Qualification

Essential Knowledge

Barriers to learning and employment

How to support customer and promote independence

Support strategies for various customer specific needs

Delivery of Learning and Skills Council and/or DWP contracts

Desirable Knowledge

Skills for Life awareness

Knowledge of the local labour market

Essential Wider Skills

The ability to work under pressure in a highly performance driven organisation

The ability to work effectively as part of a team

The ability to work accurately and actively programme solving

The ability to reflect on your own performance to support quality improvement

The ability to manage time effectively and plan your own work load

The ability work with little supervision or guidance

The ability to maintain ones own motivation when things are getting tough

The ability to be proactive

The ability to understand ones own limitations within the role

Job Types: Full-time, Permanent

Salary: £27,900.00 per year

Benefits

Employee discount

Health & wellbeing programme

Store discount

Schedule

Day shift

Monday to Friday

Ability To Commute/relocate

Daventry: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Employment Coach