IT Support Engineer - Surbiton, Surrey - £45,000

Ashdown Group; Elmbridge; On-site; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is on the lookout for a personable IT Support Engineer to join their dynamic IT team. This hands-on role involves providing top-notch support to internal users, both face-to-face and remotely. With a focus on professional development, the company offers a vibrant work environment complete with an onsite gym, complimentary meals, and a cycle-to-work scheme. You'll engage in exciting project work while ensuring efficient handling of support requests. If you're ready to contribute to a friendly and innovative workplace, this opportunity is perfect for you.

Benefits

Free onsite gym

Free breakfast and lunches

Cycle to work scheme

Private healthcare

Pension

22 days holiday per year, increasing with service

Regular company-funded social events

Qualifications

• 1st and 2nd Line Support experience required.
• Ability to work under pressure and maintain a positive attitude.

Responsibilities

• Providing telephone and email support for internal users.
• Configuration and installation of physical and virtual servers.
• Logging problems accurately within the Helpdesk system.

Skills

Windows 11

Microsoft Office 365

Exchange

Active Directory

Networking (DNS, DHCP, TCP/IP)

VMware/Hyper-V

Excellent communication skills

Tools

Cisco networking devices

Job description

A highly successful and rapidly growing global business is looking for an IT Support Engineer with 1st and 2nd Line Support experience to join their IT team. This is a fantastic opportunity to join a company that prides itself on supporting and developing its employees; onsite gym, free breakfast and lunch, and other benefits are provided.

This IT Support Engineer role is a hands-on position where support is often provided face-to-face, over Teams, or on the phone. It suits a personable, friendly, customer-focused IT Support Engineer, IT Support Analyst, 2nd Line Engineer, or Desktop Support Engineer. Alongside BAU support, there will be interesting project work.

Key responsibilities include:

1. Providing telephone and email support for internal users
2. Software installation, desktop imaging, software inventory, and monitoring
3. Configuration and installation of physical and virtual servers
4. Administration and configuration of Cisco networking devices (Switches / Firewalls)
5. Backup administration
6. Logging problems accurately within the Helpdesk system, resolving promptly, or escalating as needed
7. Assisting with projects related to technology infrastructure and software
8. Managing and ensuring the efficient handling of support requests
9. Participating in meetings and system demonstrations

Skills required:

• Professional manner with excellent communication skills
• Experience in installing, supporting, and troubleshooting:
• Windows 11
• Microsoft Office 365
• Exchange
• Active Directory
• Networking (DNS, DHCP, TCP/IP)
• VMware/Hyper-V

Ability to work under pressure, listen, interpret customer needs accurately, and maintain a positive attitude.

The salary for this role is up to £45,000 plus benefits including:

• Free onsite gym
• Free breakfast and lunches
• Cycle to work scheme
• Private healthcare and pension
• 22 days holiday per year, increasing with service
• A friendly, fun, and exciting environment with regular company-funded social events such as seasonal parties