Casual Nights Team Member

TN United Kingdom; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity awaits as a Casual Night Team Member at a vibrant hotel in Liverpool. This role is vital for ensuring guest satisfaction and safety during the night shift. You will be responsible for managing guest requests, conducting security checks, and providing support to hotel staff. The hotel, part of a renowned collection, is situated in a prime location, allowing you to contribute to an exceptional guest experience. If you thrive in dynamic environments and possess strong communication skills, this position is perfect for you. Join a dedicated team and embark on a rewarding career in hospitality.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Eye care benefits

Free legal & money advice

Counseling sessions

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to remain calm in high-pressure situations is crucial.

Responsibilities

• Manage guest requests and ensure they are handled promptly.
• Maintain security and safety procedures during the night shift.
• Perform regular security checks throughout the hotel.

Skills

Communication Skills

Interpersonal Skills

Safety Procedures Understanding

Organizational Skills

Calmness Under Pressure

Flexibility

Job description

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We are seeking a reliable and responsible Casual Night Team Member to join our team and ensure the smooth running of the hotel during the night shift. The Night Team Member will be responsible for managing guest requests, ensuring security and safety procedures are adhered to, and providing general support to the hotel staff.

Responsibilities:

1. Managing guest requests and ensuring they are handled promptly and professionally.
2. Maintaining security and safety procedures during the night shift.
3. Performing regular security checks throughout the hotel.
4. Providing general support to the hotel staff during the night shift.
5. Assisting with any maintenance or housekeeping tasks that may arise.
6. Setting up meeting rooms and other areas as required.
7. Serving food and beverages to guests as required.
8. Checking guests in and out of the hotel as required.
9. Handling any emergency situations that may arise.
10. Preparing reports for senior management as required.

Benefits include:

• Employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
• Eye care benefits.
• Free legal & money advice.
• Counseling sessions.
• Cycle to work scheme.
• Wellbeing tips, fitness videos, recipes, and advice on healthy living.
• Wellbeing podcasts and TV.
• Breathing exercises.
• 24/7 advice and support line.
• Team reward & recognition programs.
• Free meals on duty.
• Free parking.

Ideal Candidate:

• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, including availability for evenings and weekends.
• Good organizational skills and attention to detail.

About the Hotel:

Located within a row of converted Grade II listed Georgian terraces, our Liverpool Inn is part of the Sure Hotel Collection by Best Western. Built during the city’s maritime boom, it is situated in the University District near the Metropolitan Cathedral, just a mile from the Albert Docks. The hotel is within easy reach of Tate Modern, museums, theatres like the Empire, Everyman, and Royal Court, as well as shopping areas like Peter’s Lane and the Cavern Quarter, complemented by cafes, bars, and restaurants.

About Us:

LGH Hotels Management offers an exciting career in hospitality. With a growing portfolio of 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western, we are dedicated to shaping the future of the UK hospitality industry. Join our dynamic team and grow your career with us.