Store Colleague - NIGHTSHIFT

TN United Kingdom; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company is seeking a Sales Assistant in Liverpool to enhance customer experience and drive sales. The role involves providing exceptional service, maintaining store standards, and achieving sales targets. Opportunities for personal and professional growth are available, along with various benefits.

Benefits

25% Company Discount

Exclusive Retail Deals

Counselling Services

Health Cash Plans

Development Courses

Apprenticeships

Discounted Gym Memberships

Colleague Networks

Volunteer Opportunities

Employer Engagement Forums

Qualifications

• Positive attitude in a fast-paced retail environment.
• Ability to view challenges as growth opportunities.

Responsibilities

• Provide exceptional customer service and maintain high standards.
• Drive sales targets and support store operations.
• Process transactions accurately and address customer queries.

Skills

Customer Service

Interpersonal Skills

Communication

Flexibility

Job description

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Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to enthusiastically view challenges as opportunities for personal and professional growth.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice through our benefits platform.
• Health cash plans.
• Wide range of internal development courses to support personal and professional development.
• Access to apprenticeships and accredited qualifications—earn while you learn and gain nationally recognized qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks to share experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.