CX - Account Executive

Freshworks; London; On-site; GBP 60,000 - 100,000; Full time

Job description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

This position will be a part of the Enterprise sales organisation, that focuses on organisations (customers) with 500+ employees. This is an individual contributor role. As a Strategic CX Account Executive, you will lead Freshworks’ efforts to build transformative partnerships with enterprise organizations. Your expertise in CX solutions will enable you to craft and deliver high-value strategies that help organizations optimize their customer experience and operational efficiency. You’ll thrive in complex sales cycles, engaging C-suite executives and global teams to create lasting impact.

Key Responsibilities:

• Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies.
• Creative Solution Selling: Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients. Identify new CX opportunities, creating end to end sales lifecycle, direct and through the field.
• Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
• Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
• Account Management: Lead relationship with CX persona for current customers and find new paths of growth.
• Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.

Qualifications

• Minimum 8-12 years experience managing complex “lead to close” sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role).
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO..etc).
• Domain knowledge and sales experience in the field of Customer Service Software is required.
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions.
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits.

Additional Information

These are some benefits you can expect from us in return:

• Company funded Private Medical Insurance (PMI).
• Company funded Medical Cash Plan.
• Company funded Life Assurance, Income Protection & Critical Illness insurances.
• Qualifying workplace pension scheme with company contribution of up to 6%.
• Learning & Reading budget of up to £1,000 per year.
• Fitness budget of up to £30 per month.
• Cycle-to-work scheme.
• Enhanced Maternity Leave.
• 25 days annual Paid-Time-Off (PTO).
• Company funded lunch for days in office.
• Company Funded Employee Assistance Program (EAP) for both you and your family.
• Discounted Tax Support Services.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.