Marketing Specialist, No7 CRM (12-month…

TN United Kingdom; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the beauty sector is seeking a Marketing Specialist to join their Loyalty Proposition Team. This role involves developing and executing targeted marketing communications, managing multi-channel campaigns, and collaborating with cross-functional teams. The ideal candidate will have a strong marketing background, a customer-first mindset, and a passion for beauty. Benefits include generous discounts, a retirement savings plan, and enhanced parental leave.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Access to free counselling and support

Qualifications

• Experience in marketing, preferably in 1:1 and/or digital environments.

Responsibilities

• Manage multi-channel Loyalty campaigns to achieve objectives.
• Develop CRM strategies to retain and acquire customers.
• Drive KPI performance, including channel engagement.

Skills

Creativity

Customer-first mindset

Problem-solving

Tools

CRM technologies

Job description

Apply now via LinkedIn, Facebook, or Twitter.

Location:

Nottingham, United Kingdom

Contract:

12-month fixed-term contract

Recruitment Partner:

Frankie McCallister-Lyas

Overview:

Sitting within the Beauty and Brand Partnerships team in the Loyalty Proposition Team, you’ll be responsible for nurturing customer relationships through developing, executing, and evolving targeted marketing communications with our internal brand partner No7. You’ll also develop market-leading CRM strategies aligned with brand and Loyalty objectives, delivering personalised beauty-led content to inspire our customers.

Reporting to the Marketing Manager, you will work cross-functionally with internal and external teams, including wider marketing, trading teams, and brand managers, to deliver the best customer communications for No7 Beauty Company. You will also collaborate with our data team and internal agency to create and deliver best-in-class email and direct mail campaigns.

Key Responsibilities:

• Manage multi-channel (Email, Direct Mail, App Content) Loyalty campaigns to achieve Boots and No7 objectives. Responsible for copy and creative direction.
• Work closely with the data team to ensure effective targeting and continuous improvement in data usage.
• Develop CRM strategies to retain existing, win back lapsed, and acquire new customers, championing the customer journey and lifetime value.
• Produce clear, concise, and insightful briefs to ensure clear direction.
• Drive KPI performance, including channel engagement and incremental sales.
• Line management of one Marketing Assistant.

What you'll need to have:

• A creative individual with a customer-first mindset.
• Experience in marketing, preferably in 1:1 and/or digital environments, with familiarity in Email, Direct Mail, and emerging CRM technologies.
• A passion for Boots, our customers, and a keen interest in beauty and skincare.
• Proactive problem-solver.

Our benefits:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes, and more
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme