Customer Service Representative - Bishops Castle, High Street (Part Time)

TN United Kingdom; Bishop's Castle; On-site; Part time

Job summary

A leading company is seeking a part-time Customer Service Representative in Bishop's Castle. The role involves delivering outstanding service, processing transactions, and educating customers on digital banking. Full training is provided, and the position offers competitive pay and benefits.

Benefits

Over six weeks of holiday

Perks at Work discounts

Life Assurance

Access to a benefits platform

Sharesave savings scheme

Qualifications

• Previous customer service experience is helpful but not essential.
• Excellent communication skills for engaging conversations.

Responsibilities

• Providing exceptional face-to-face customer service.
• Processing transactions accurately.
• Educating customers on HSBC self-service devices.

Skills

Communication

Customer Service

Resilience

Flexibility

Job description

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Customer Service Representative - Bishops Castle, High Street (Part Time), Bishop's Castle

Client:

HSBC Global Services Limited

Location:

Bishop's Castle, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

fcee9e5948bd

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Total Number of hours: 21 hours

Working Pattern: Wednesday, Thursday and Friday 9am-5pm. This role will include some Saturday working.

We offer an attractive hourly rate starting from £13.19 Per Hour plus an annual discretionary performance bonus.

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service by taking ownership of customers’ transactional or service requests and answering specific product queries. Our representatives also educate customers about HSBC self-service devices and digital platforms, offering them choices in banking methods.

We seek passionate individuals who aim to deliver excellent customer experiences, are ambitious, and possess a helpful personality. Previous customer service experience is helpful but not essential; we value genuine conversational skills and a passion for exceeding customer expectations.

HSBC is committed to coaching and development, providing access to learning platforms and career growth opportunities.

Responsibilities include:

• Providing exceptional face-to-face customer service in a fast-paced branch environment, adhering to policies and procedures.
• Processing transactions accurately.
• Maintaining attention to detail.
• Educating customers on HSBC self-service devices and digital banking options.
• Collaborating with the branch team to improve workflows and customer experience.

Qualifications for success:

• Excellent communication skills for engaging conversations, building connections, and demonstrating empathy.
• Ownership of customer inquiries from start to resolution, delivering personalized, friendly, and efficient service.
• Resilience in a changing environment.
• Flexibility to support other local branches within reasonable distance, with costs reimbursed.

Training:

Full in-branch training will be provided, covering systems, products, and services. The training course lasts 40 hours over two weeks, Monday to Friday. Overtime or payment in lieu may be offered if needed. Attendance for the entire course is required, and holidays cannot be taken during this period.

Benefits:

• Over six weeks of holiday, including bank and public holidays, with options to purchase more.
• Perks at Work discounts.
• Life Assurance (up to four times annual salary).
• Access to a benefits platform with health, retail, and vehicle services.
• Sharesave savings scheme with discounted share purchase options.

HSBC values diversity and inclusion and is a Disability Confident Leader. We encourage applicants with disabilities, long-term conditions, or neurodivergence to apply and will offer interviews to those meeting role criteria. For accommodations during recruitment, contact our Recruitment Helpdesk.