Retail Assistant - Congleton

TN United Kingdom; Congleton; On-site; GBP 12,000 - 16,000; Part time

Job summary

A leading charity in the North West of England seeks a Retail Assistant to support shop operations and deliver exceptional customer service. The role involves managing stock, promoting donations, and ensuring compliance with charity policies. Ideal candidates will possess strong numeracy, literacy, and organizational skills, with a proactive approach to teamwork and customer engagement.

Qualifications

• Experience with EPOS system and cash handling.
• Knowledge of Gift Aid procedures and Health & Safety.

Responsibilities

• Assist in delivering sales/profit targets and customer service.
• Manage stock availability and shop administration.
• Promote Gift Aid and maintain shop standards.

Skills

Numeracy

Literacy

IT Literacy

Organizational Skills

Communication

Tools

EPOS System

Job description

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We're a lifesaving and life-changing charity in the North West of England.

Our crews bring enhanced pre-hospital care and medical interventions to the scene, giving patients the best chance, often where seconds can mean the difference between life and death.

With three helicopters and four critical care cars, we operate day and night, 365 days a year, and serve the largest population in the UK, outside of London, but it costs £18 million annually to keep us in the air and on the road.

And here’s the challenge: we receive no government or NHS funding. Every mission we fly is funded entirely by the generosity of our supporters.

Find out more at nwairambulance.org.uk

Join a life saving crew

The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical.

As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.

JOB TITLE:Retail Assistant

DEPARTMENT:Retail

REPORTING TO:Shop Manager

WORKING HOURS: 21 hours per week Monday to Sunday

Overall purpose of the role:
To assist the manager to deliver sales/profit targets and exceed customer expectations by giving the highest quality of service and promoting sales

Main duties and responsibilities:
•Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
•Assist with pricing of items to ensure profit maximization.
•Proactively promote Gift Aid in order to maximise contributions from donations.
•Work alongside volunteers acting as a role model ensuring standards of quality are met.
•Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity Policies and Procedures.
•Provide excellent customer service and donor experience, which attracts new supporters every day.
•Ensure high standards of cleanliness, display and merchandising are met.
•Ensure the Health and Safety of your colleagues and customers.
•Establish quality standards, consumer safety and ensuring continuity.
•Support the Shop Manager in the day to day running of the shop in their absence, including opening and closing of shop and cash handling.

PERSON SPECIFICATION

Experience
•Previously worked on an EPOS system

•Experience of working with volunteers

•Knowledge of Gift Aid procedures

•Knowledge of Health & Safety

Skills
•A good standard of numeracy and literacy

•IT Literate

•Cash handling experience

•Communicate effectively across a multi-site organisation.

•Strong organisational skills


•Pro-active team member

Personal Attributes / Abilities
•Ability to manage time with conflicting priorities

•Open, adaptable, honest and reliable

•Flexible approach to meet the demands of the Charity

•Enthusiastic and motivated to deliver excellent service

•Ability to be standing/walking during working hours

•Ability to lift and move heavy items including furniture in our Furniture shops