Customer Service Advisor Work From Home

Back 2 Work Complete Training; Manchester; Remote; GBP 40,000 - 60,000; Full time

Job description

We’re recruiting for Customer Service Advisors working from home (fully remote). Career progression available.

Customer Service Advisor benefits:

1. Working from home
2. Flexible hours
3. Training is included to prepare you for this role

Customer Service Advisor role:

You’ll be receiving incoming calls and dealing with a variety of requests and queries from senior citizens of the TV Licensing customer base, or their families. One minute you might be receiving payment to renew a licence, the next answering a question about policies and regulations or changing a customer’s address details. The most sensitive of requests are to close accounts of bereaved customers, these calls can be emotionally upsetting and require you to uphold your emotional intelligence and professional but empathic nature.

We’ll also rely on you to accurately capture data and enter it onto the relevant systems. And, all the while, you’ll need to use your empathy and understanding whilst communicating with a range of customers that you’re supporting.

1. Work from home in a secure and private workspace with your own reliable internet access
2. Complete telephony, digital and admin-based tasks to service customer queries
3. Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in
4. Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times
5. As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression
6. Take ownership of customer problems, solving them at first point of contact and escalate when required
7. Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day
8. Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in
9. Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues

Upon applying, please let us know of the following:

1. Do you have any unspent criminal convictions?
2. Do you have a good credit history?

Customer Service Advisor pay: £12.33 an hour. This is a work from home role.