Assistant Retail Operations Manager (Hiring Immediately)

ZipRecruiter; Torquay; On-site; GBP 36,000 - 45,000; Full time

Job summary

An established industry player is seeking a Deputy Store Manager to lead a dynamic team in a fast-paced environment. This role involves managing store operations, ensuring top-notch customer service, and fostering team development. With a competitive salary and generous benefits, including holiday entitlements and training opportunities, this position offers a pathway for career advancement. If you're passionate about leadership and customer satisfaction, this is your chance to make a significant impact in a supportive and inclusive workplace.

Benefits

30-35 days holiday (pro rata)

10% in-store discount

Pension scheme

Ongoing training

Enhanced family leave

Qualifications

• Experience leading and developing a team in a fast-paced environment.
• Excellent communication skills to assist colleagues and customers.
• Ability to monitor and improve KPIs effectively.

Responsibilities

• Manage the store independently in the absence of the Store Manager.
• Lead and inspire the team using Leadership & Company Principles.
• Provide excellent customer service and assist with queries.

Skills

Team Leadership

Communication Skills

Time Management

Problem-Solving

Customer Service

KPI Management

Job description

Job Description

Summary

£36,000 - £44,500 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re resilient, confident, and trusted leaders. Just like you.

As a Deputy Store Manager at Lidl, you’ll be cool, calm, and collected, getting stuck in on the shop floor and behind the scenes. From managing cash processes and monitoring stock integrity to inspiring your colleagues, you’ll play a huge part in creating a place where you and your whole team can do your best work. You’ll also enjoy great responsibility while the Store Manager is absent, taking ownership of the store and leading by example to support your colleagues.

In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.

What you'll do

1. Set a spectacular example for the Store Team and your customers
2. Independently manage the store in the absence of the Store Manager
3. Lead and inspire the team to fulfill their potential every day using our Leadership & Company Principles
4. Diligently check and work deliveries, managing the till area and monitoring KPIs
5. Be a friendly face for every customer, offering excellent service and helping with all customer queries
6. Competently comply with Health and Safety laws, standards, and guidelines

What you'll need

1. Experience leading and developing a team in a challenging, fast-paced environment
2. Excellent communication skills to help your colleagues and customers in a friendly and open way
3. A knack for time management, delegation, and problem-solving
4. The confidence to support your team through every shift
5. A pride in providing unmatched customer service for everyone who shops with us
6. The ability to monitor, manage, and improve KPIs

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Pension scheme
• Ongoing training
• Enhanced family leave
• Plus, more of the perks you deserve

We value diversity, equity, and welcome applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

If you’re ready to get stuck in, want to advance your career, and make a real difference, find your place at Lidl and apply now.

Please note your employment is conditional upon the Company's receipt of satisfactory references and, if requested, a satisfactory Disclosure and Barring Service check.