Retail Customer Service

TN United Kingdom; Nottingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a leading company as a Retail Customer Service Manager in Nottingham, where you will deliver exceptional customer service in a dynamic environment. You will build strong relationships with customers, handle transactions, and maintain high shop standards. Enjoy a competitive salary and benefits while being part of an inclusive team that values diversity and work-life balance.

Benefits

Optional overtime

Pension Scheme

ShareSave

Discounts through Entain Deals

Healthcare and wellbeing support

Development opportunities

Qualifications

• Must be 18 years or over to work in betting shops.
• Passion for delivering great customer service.
• Ability to handle challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Handle customer complaints with empathy.

Skills

Customer Service

Communication

Problem Solving

Self-motivated

Job description

Job Description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.

Are you ready to launch a winning career?

£12.50 per hour

What you will do

• Deliver outstanding customer service.
• Always promote safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8 am - 10 pm, depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will include a mix of long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

At Entain, we believe in work-life balance and will provide your rota at least four weeks in advance.

Qualifications

• You must be 18 years or over to work in our betting shops.
• Passion for delivering great customer service!
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Additional Information

What we offer

We provide a competitive salary and great benefits, including:

• Optional overtime, subject to availability.
• Pension Scheme and ShareSave.
• Discounts through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

Join us and be part of an inclusive, supportive community where everyone is celebrated for being themselves. If you need adjustments or accommodations during recruitment, please contact us.

#LI-DNI

At Entain, we are committed to diversity, equity, and inclusion, creating a respectful environment for all our employees worldwide. We adhere to all applicable employment laws and recruitment regulations in our operating jurisdictions.