Front of House Manager

Restaurant Associates; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in hospitality is seeking a highly motivated Front of House Manager in Edinburgh. This role involves leading reception and guest services, ensuring outstanding customer experiences, and maintaining high standards of service. Ideal candidates will have proven experience and a passion for delivering exceptional service in a fast-paced environment.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access and wider healthcare benefits

Exclusive travel discounts

Discounts on food shopping

Cinema ticket discounts

Cash rewards on spending

Free wellness and mindfulness classes

Qualifications

• Proven experience in Front of House or Reception Management.
• Passion for customer service and delivering exceptional guest experiences.
• Excellent communication skills and a warm, professional demeanor.

Responsibilities

• Lead and motivate the FOH team to deliver services to the highest standards.
• Ensure flawless delivery of reception, hospitality, and visitor services.
• Champion a customer-first culture that consistently exceeds expectations.

Skills

Customer Service

Leadership

Communication

Attention to Detail

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package that includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com, and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons, and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Unwind with us with free wellness, mindfulness, and exercise classes
• You can share all discounts and offers with your friends and families

About the Role:

Restaurant Associates is looking for a highly motivated and driven Front of House Manager to lead our reception and guest services operation. This is a standout opportunity for someone passionate about delivering outstanding customer experiences, who thrives in a fast-paced, professional environment and brings meticulous attention to detail.

As the Front of House Manager, you will be the primary visual and operational point of contact for our clients' employees, their clients, and visitors. You will be responsible for creating a welcoming, professional, and seamless experience across all front-of-house services, including reception, switchboard, room bookings, and event support.

Your presence will set the tone for everyone entering the premises, embodying Restaurant Associates' values in your conduct, presentation, and service.

Key Objectives:

• Act as the main point of contact for all front of house services: reception desks, switchboard, advanced bookings, and event bookings.
• Lead and motivate the FOH team to deliver services to the highest standards.
• Liaise closely with the events team to support the smooth running of meetings and events.
• Promote the company with professionalism, warmth, and integrity at all times.

Core Responsibilities:

• Ensure flawless delivery of reception, hospitality, and visitor services.
• Oversee team performance and ensure all client SLAs are met or exceeded.
• Keep team members fully informed through clear communication and regular briefings.
• Maintain immaculate reception and meeting room areas, ensuring SOPs are followed.
• Provide operational reports and track visitor data and key service metrics.
• Be the first line of support for AV needs in meeting rooms and escalate issues as required.
• Support guest services such as Wi-Fi access, transport bookings, and more.

Customer Experience:

• Champion a customer-first culture that consistently exceeds expectations.
• Regularly monitor feedback and develop action plans for continuous improvement.
• Respond proactively to the changing needs of internal and external customers.

Health, Safety & Environment:

• Comply with all HSE policies and complete mandatory training.
• Lead by example in promoting a safe and secure environment for staff and guests.
• Ensure risk assessments and incident reporting procedures are followed correctly.

What We’re Looking For:

• Proven experience in Front of House or Reception Management, ideally in a corporate or 5-star hospitality setting.
• A passion for customer service and delivering exceptional guest experiences.
• Excellent communication skills and a warm, professional demeanor.
• A proactive mindset, able to think ahead and solve problems efficiently.
• Strong leadership skills, with the ability to coach and develop a high-performing team.
• High attention to detail and personal presentation standards.

About Us

Restaurant Associates provides brilliant hospitality through our food, drink, and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces, as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1205/42416001/52738432/SU #SCOT #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive—because diversity is our strength!