* External role with Age UK - Head of Customer Services *

Arun District Council; United Kingdom; Hybrid; GBP 45,000; Full time

Job summary

An established industry player is seeking a dedicated leader to enhance customer experience across multiple services. This role focuses on fostering a customer-first culture, ensuring that every interaction is inclusive and high-quality. By leveraging insights and data, you'll continuously improve services for older people and the wider community. With a flexible hybrid working model, you can choose your main base among several locations, and enjoy the option for occasional homeworking. If you are passionate about making a positive impact on the lives of older individuals, this opportunity is perfect for you.

Responsibilities

• Lead the development of customer experience across all services.
• Champion a customer-first culture using insights and data.

Job description

Brief overview of role: To lead the development and delivery of an outstanding customer
experience across all Age UK West Sussex, Brighton & Hove (AUKWSBH) services, ensuring
every interaction is responsive, inclusive and high-quality. The role will champion a customerfirst culture, using insight and data to continuously improve services for older people and our
communities.

Hours: 37 hours a week

Salary: £44,100 per annum

Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions

Closing Date: Monday 19^th May 2025, midday

Contact: Jo Clarke - [e-mail]