Retail Team Member

Center Parcs UK & Ireland; Penrith; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Assistant who is passionate about delivering excellent customer service. This role involves working in a vibrant retail environment where you will operate tills, manage stock, and engage with guests to ensure they have a memorable experience. With a commitment to training and development, the company offers a supportive atmosphere for personal growth. If you enjoy working in a team and thrive in a guest-facing role, this opportunity is perfect for you. Join a workplace that values diversity and inclusion, and where your contributions will be recognized and rewarded.

Benefits

Colleague Bonus Scheme

Pension Scheme with Life Assurance

Colleague Recognition and Reward Scheme

Free use of leisure facilities

Discounted Center Parcs breaks

20% discount in restaurant and retail outlets

Access to Perks at Work Portal

Employee Assistance Program

Career development opportunities

Externally recognised qualifications

Qualifications

• Ability to build relationships with colleagues and guests.
• Experience in a guest-facing role is beneficial.

Responsibilities

• Operating a till and replenishing stock.
• Welcoming guests in a positive, friendly manner.

Skills

Customer Service

Communication Skills

Problem Solving

Education

No formal education required

Tools

Electronic Point of Sales (Tills)

Job description

On a Center Parcs break we want our guests to relax knowing everything is taken care of. Our Retail department provides a fantastic shopping experience, from everyday groceries to sweet treats to toys, gifts and clothing.

Across each village there are a number of retail units, including our very own supermarket; Parcmarket and dedicated sweet shop; Treats, as well as a children’s toy store, a gift shop and our swimwear and accessories shop and these are all complemented by our clothing store.

Whether you visit our on-village supermarket packed full of your favourite brands or our dedicated sweet shop for a little holiday indulgence, one thing’s for sure: our retail teams deliver a memorable experience and excellent service wherever you go.

RETAIL ASSISTANT | £12.37 per hour

We are looking a Retail Assistant with a passion for delivering excellent customer service to join our team. Based in one of our retail outlets, your duties will include operating a till, replenishing stock and welcoming guests in a positive, friendly manner.

The ideal candidate will enjoy working in a guest facing role, have excellent communication skills and be comfortable working independently or as part of a team. You will be confident taking ownership of guest queries or issues, ensuring that they are served in a friendly and efficient manner.

Previous experience within a retail environment would be beneficial, however full training will be provided.

Please note that to apply for a role with us, you must be able to reliably commute to Center Parcs Whinfell Forest (CA10 2DW) as it is not easily accessible by public transport. If you plan to use public transport, please follow this link for a realistic overview of your commute: Plan Your Journey

HOURS OF WORK

You will be contracted to work 48 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

Essential Requirements

EXPERIENCE, SKILLS & QUALIFICATIONS

• Ability to build relationships with colleagues and guests
• Naturally cheerful
• Patient and friendly
  
  

Desirable Requirements

• Computer literate matched with familiarisation of electronic point of sales (tills)
• Ability to demonstrate experience in problem solving
• Retail background or relevant customer service experience
  
  

About The Benefits

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
  
  

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 20th May 2025 at 12 Noon

Interviews to be held: 27th May 2025

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone’s welcome.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.