Customer Support Representatives

TN United Kingdom; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

Join a globally renowned User Experience research team as a Customer Support Representative. This long-term, remote position requires excellent communication skills and a commitment to providing exceptional service. Be part of a team that collaborates to enhance user experience research and product development.

Qualifications

• Must have a laptop/PC with a webcam.
• Full-time commitment required.
• Long-term position with availability for meetings.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently.
• Gather and analyze customer feedback for product improvement.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Customer support software proficiency

Team collaboration

Job description

Social network you want to login/join with:

Customer Support Representatives, London

col-narrow-left

Client:

Hubstaff

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

5f94d530a51f

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

col-wide

Job Description:

Exciting Opportunity for Customer Support Representatives with DoWell UX Living Lab!

DoWell UX Living Lab, a division of DoWell Research. As a globally renowned User Experience research team, we have been trusted by top brands like Google and Spotify since 1995. With our extensive research background, we are now developing management products for small to medium-sized businesses globally.

Job Description:

• Full-Time Freelancer: We require your full-time commitment, with meetings scheduled at our convenience. If you are currently employed or a student, please do not apply.
• Equipment: Must have a laptop/PC with a webcam.
• Long-Term Opportunity: This is a long-term position.
• Availability: Must be available for meetings every Monday and Friday.

Skills Required:

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries and complaints in a professional and empathetic manner
• Strong problem-solving and analytical skills
• Proficiency in using customer support software and tools
• Ability to work independently and as part of a team

Duration:

This is a long-term position, not limited to one week. An interview will be conducted before hiring, so apply only if you are committed to long-term work with us.

Roles and Responsibilities:

• Provide excellent customer service to our clients via phone, email, and chat
• Troubleshoot and resolve customer issues in a timely and efficient manner
• Gather and analyze customer feedback to improve our products and services
• Maintain and update our knowledge base and documentation
• Collaborate with other teams to ensure a seamless customer experience

Location:

Remote-based job. Candidates from all over the world are welcome to apply.

Join us in revolutionizing user experience research and product development. Apply now for this exciting opportunity!

To Apply:

Please send your cover letter highlighting your relevant skills and experience.

We look forward to hearing from you!

The DoWell UX Living Lab Team

P.S.: If you know of any talented customer support representatives who might be interested in this opportunity, please feel free to share this information with them. We appreciate your support in spreading the word!