Fire & Security Service Manager - £55,000 - Essex

TN United Kingdom; Great Dunmow; On-site; GBP 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Fire & Security Service Manager to lead their service team in Great Dunmow. This role involves overseeing the maintenance and repair of critical fire and security systems, ensuring compliance and operational efficiency. You will collaborate with various teams, manage KPIs, and build strong customer relationships. With a competitive salary and benefits like a company car allowance and generous holiday, this position offers a fantastic opportunity for someone with technical expertise and leadership skills to thrive in a supportive environment.

Benefits

Company Car Allowance

Employee Assistance Programme

Mobile Phone

Laptop

25 days Holiday & Bank Holidays

Qualifications

• Complete understanding of fire & security systems.
• Experience managing engineers.

Responsibilities

• Manage day-to-day operations of the fire alarm and security service department.
• Supervise and support field service technicians to ensure compliance and safety standards.
• Provide technical guidance for fire alarm and security systems.

Skills

Fire Alarm Systems

Intrusion Detection Systems

CCTV

Access Control Systems

Leadership

Customer Service

Job description

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Fire & Security Service Manager - £55,000 - Essex, Great Dunmow

RGB Network is working with a fire & security specialist company seeking a Fire & Security Service Manager to join their growing team. The role involves leading the service team responsible for maintaining, inspecting, and repairing fire alarm, intrusion detection, CCTV, access control, and integrated life safety systems. This position requires technical expertise, leadership, and customer service skills to ensure compliance, operational efficiency, and customer satisfaction.

About The Role

You will work directly with the fire/security director and head of services to manage the engineering team.

Salary Package:

• £50,000 - £55,000
• Office Based
• Company Car Allowance
• Employee Assistance Programme
• 40 Hour Week
• Mobile Phone & Laptop
• 25 days Holiday & Bank Holidays

Key Responsibilities:

• Manage day-to-day operations of the fire alarm and security service department.
• Supervise and support field service technicians, ensuring work quality, compliance, and safety standards are met.
• Oversee scheduling, dispatching, and coordination of service calls, inspections, testing, and emergency responses.
• Provide technical guidance and troubleshooting assistance for fire alarm and security systems, including intrusion alarms, CCTV, and access control systems.
• Maintain up-to-date knowledge of NFPA, NEC, IBC, UL, and other relevant codes and standards.
• Interface with customers to resolve issues, review performance, and build long-term relationships.
• Collaborate with sales, project management, and installation teams for smooth transitions between installation and service phases.
• Monitor and manage KPIs, technician productivity, and service ticket resolution times.
• Maintain inventory levels, order parts, and manage tools and equipment for field staff.
• Ensure all documentation, reports, and compliance records are accurate and submitted on time.
• Assist in recruiting, training, and mentoring new team members.

Essential:

• Complete understanding of fire & security systems.
• Experience managing engineers.

Please contact
Zan Saeed
RGB Network
Office: 020 7932 2800
Email: [e-mail]