Regional Operational Trainer

TN United Kingdom; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the waste management sector is seeking a Regional Operational Trainer to deliver effective training and coaching at depots across the UK. This permanent, full-time role involves enhancing operational effectiveness and ensuring compliance, with flexible working opportunities and a competitive benefits package.

Benefits

Competitive pension scheme

Flexible working opportunities

Annual leave plus bank holidays

Access to employee support services

Discounts on cinema and entertainment

Qualifications

• Working knowledge of the waste industry.
• Experience delivering operational training and coaching in waste environments.
• Ability to plan and create training programs up to 6 months in advance.

Responsibilities

• Deliver operational training, including 'Train the Trainer' sessions.
• Identify training needs and develop bespoke learning plans.
• Maintain the Learning Management System for training records.

Skills

Communication

Interpersonal skills

Planning

Tools

MS Office

Job description

Regional Operational Trainer

Location:

Home Based with regular national travel

Job type:

Permanent, full-time

Working Hours:

37.5 hours per week

Job Description:

Serco’s Environmental Services team provides comprehensive waste and recycling services across the UK. This role involves delivering effective operational training, coaching, and mentoring at depots to ensure the safe, professional, and efficient delivery of refuse and recycling services within a demanding commercial environment.

Key Accountabilities:

1. Deliver operational training, including “Train the Trainer” sessions, to upskill supervisors on key objectives and tasks.
2. Enhance communication and operational effectiveness.
3. Identify training needs and develop bespoke learning plans with contract managers.
4. Share best practices and standardize approaches for consistent monitoring and improvement across contracts.
5. Review and update training materials to ensure currency and consistency.
6. Support training reviews and ensure compliance.
7. Maintain the Learning Management System to keep training records up to date and compliant.
8. Ensure timely completion and recording of training documentation.

Qualifications and Experience:

• Working knowledge of the waste industry.
• Experience working with manual or field-based workforces.
• Experience delivering operational training and coaching in waste environments.
• Proficiency in IT applications (MS Office, industry-related systems).
• Ability to plan and create training programs up to 6 months in advance.
• Effective communication and interpersonal skills.
• Ability to work independently, prioritize, and manage workloads.
• Full driving license and willingness to travel nationally across England.

What We Offer:

• Competitive pension scheme (matched up to 6%) and life insurance.
• Flexible working opportunities.
• Days annual leave plus bank holidays, with options to purchase additional days.
• Access to employee support services.
• Participation in local government partnership activities.
• Discounts on cinema, entertainment, shopping, mobile plans, and leisure memberships.
• The opportunity to contribute positively to public sector services in a diverse and inclusive company.