Field Service Engineer - Warrington

nGeneration; England; On-site; GBP 28,000; Full time

Job description

Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, who also has excellent client-facing skills is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.

LOCATIONS DEPLOYED

Warrington & surrounding area.

DUTIES

1. Conduct daily visits to client locations for the purpose of break-fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
2. Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
3. Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
4. Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
5. Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.

JOB OVERVIEW:

We have a great job opportunity available at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.

Once you have completed your induction training, as a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

SALARY: £27,057 per annum (Including On-Call Supplement)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)

MINIMUM REQUIREMENTS:

• Full UK Manual Driver’s License
• Experience in IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineering, or a similar environment.

BENEFITS: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits including:

• Training: Continuous learning and growth opportunities.
• 28 Days Annual Leave: Generous annual leave allowance.
• Company Events and Team Parties: Exciting company events, team parties, and team-building activities.