Care Team Leader (Field Supervisor)

Company Description

Home Instead is renowned for the quality of care we provide our clients. It’s award winning, consistently excellent and it’s the home care business in the UK which has most frequently been rated as outstanding.

Our office was established in 2015 and our mission is to brighten the lives of seniors, giving them a sense of purpose, wellbeing & worth. 'With warm and thoughtful care, we help you live your best life'. We work hard to exceed our clients’ expectations and make them feel highly valued. We like to say, ‘To us, it’s personal’, and we stand for excellent quality of care and outstanding client service.

Job Description

We have an exciting opportunity for a Care Team Leader to join our fantastic Care Team at Home Instead Down and Lisburn.

This role plays a vital part in ensuring that our clients receive the best in class, quality care whilst supporting the growth of our business. The role will be based between our office in Saintfield and out in the community in the area we service. No two days are the same, so we need someone who is flexible and able to think on their feet, with a real passion to support people to live independently at home.

Duties will include:

• Support care consultations, service reviews, and completing client support plans.
• Conduct staff supervisions and client Quality Assessments.
• Create, update, and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care.
• Carry out client reviews and action these accordingly.
• Support and mentor Care Professionals.
• Provide support to the Client Experience team, liaising with schedulers to ensure the highest quality of personalised care is delivered.
• Maintain regular contact with clients and Care Professionals.
• Participate in on-call duties as required.
• Compliance with Home Instead’s Equality, Diversity, and Equal Opportunities Policy.
• Carry out any other duties deemed necessary for the successful operation of the business.

Qualifications

Care Team Leaders arrive at their role from various career paths. You may have progressed from Care Professional to a Senior Care Professional role and are now ready for a leadership role. You may have been working in another professional role in Health and Social Care and feel you have the right transferable skills to bring to a Team Leader role with Home Instead.

Essential Criteria:

• To have a passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Have a minimum of 12 months experience working in a Health and Social care environment with responsibility for managing a team of people.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Must understand the importance of confidentiality, working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have a full UK driving licence and means of transport when required to visit clients.
• Be organised and flexible to meet the needs of the business.

Additional Information

This is a full-time role, working Monday to Friday 9.00 am to 5.00 pm, with flexibility required to support on call.

Salary £24,000 - £26,000 depending on experience.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to an Access NI enhanced disclosure.