Seasonal Summer Conference Assistant

Manchester University; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Manchester University is seeking a dedicated individual to join their Conference Services team. The role involves providing exceptional customer service during summer camps and conferences, ensuring a positive experience for all guests. Responsibilities include greeting customers, enforcing policies, and assisting with logistics. The ideal candidate will possess a strong sense of professionalism and integrity, with a commitment to enhancing customer satisfaction.

Qualifications

• High level of integrity and professionalism required.
• Experience in customer service is essential.

Responsibilities

• Provide front-line customer service daily.
• Enforce University rules and policies.
• Assist in daily walk through of conference facilities.

Skills

Customer Service

Professionalism

Integrity

Job description

POSITION SUMMARY

This position is under the supervision of the Assistant Vice President for Facilities & Auxiliary Operations. The C.A. works as part of a team in helping coordinate and manage the various activities, logistics, and responsibilities of summer camps and conferences including customer utilization of residence hall housing, campus facilities, and other campus resources.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

Customer service responsibilities.

· Represent Manchester University and Conference Services with the highest level of integrity, morals, professionalism and manners (this includes no personal fraternization with guests).

· Enforce University rules and policies.

· Provide front-line customer service daily; greet all customers in a helpful and friendly manner, respond to conference groups needs with sensitivity and a positive attitude.

· Escort camp customers to various locations as part of their initial orientation and stay with customers as needed.

· Meet with Summer Conferences team daily to go over assigned responsibilities.

· Provide set-up support as needed on campus.

· Assist in daily walk through of conference facilities to assess conditions.

· Take initiative to provide solutions to customer service needs.

· Create and distribute customer service information.

· Other duties as assigned.