Team Host (Fully Flexible) – Jersey Airport

No.1 Lounges; United Kingdom; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Team Host for Jersey Airport. In this fully flexible role, you will deliver excellent service, engage with guests, and manage various responsibilities including bar service and food handling. The position offers a dynamic work environment with opportunities for recognition and benefits.

Benefits

28 days paid holiday

Company cash-back healthcare scheme

Complimentary staff parking

Complimentary staff meal

5 complimentary lounge visits each year

25% discount for lounge visits for friends and family

Employee of the Month Reward & Recognition

24-hour confidential employee assistant programme

Workplace Pension Scheme

Qualifications

• Previous experience in a customer service role is an advantage.
• Good command of the English language – written and spoken.
• Enjoy engaging with customers.

Responsibilities

• Deliver excellent customer service with knowledge of products & services.
• Follow food and beverage handling guidelines.
• Complete end of shift reconciliation and billing.

Skills

Customer Service

Communication

Teamwork

Job description

Team Host (Fully Flexible) – Jersey Airport

Position: Team Host

Line Manager: Lounge Manager

Location: Jersey Airport

Contract: Fully-Flex

Salary: To be confirmed at interview

Shift Pattern: Shift times range from 05:30 – 20:30

PURPOSE

As Team Host, you deliver excellent service and champion the guest experience across the lounge. You work as part of a team and are multi-skilled at performing a variety of roles within the lounge. You are a brand ambassador for No.1 Lounges and engage with each guest to deliver a great experience every time.

ROLE

• Bar: As a bartender, you provide a speedy, personable service, maintaining consistently high levels of drinks service. Serving all drinks to the Set Operating Procedure (SOP), upselling premium drinks as well as being consistent and compliant. You will engage with every guest. You will need to plan ahead to keep the bar clean and well stocked with all drink products. You may process electronic payments for premium drinks and may need to reconcile bar spend at the end of the work day, as per company procedure
• Floor: Ownership of your section(s) as allocated on shift - you will be responsible for taking pride in your area and having a keen eye for a clean and tidy lounge in line with ‘SHAPE’ (Section, Hygiene, Availability, Presentation and Engagement) Essentials. Each section should be well-presented all at times. Whilst clearing/resetting tables and maintaining your sections, you will be engaging with guests.
• Food Service: You will be running food from the kitchen to guests and looking after any self-serve food area. You will check that food leaving the kitchen looks well-presented and where appropriate have undergone the correct food safety checks. You may need to restock buffet style pantry areas/hot and cold drinks stations in line with SOP.

RESPONSIBILITIES

• Deliver excellent customer service with an in-depth knowledge of our products & services
• Follow all food and beverage handling guidelines in line with No.1 company policies and procedures.
• Completing end of shift reconciliation and billing (as appropriate)
• Informing your Team Leader and/or Assistant Lounge Manager of any Health and Safety issues during your shift
• Action any new company updates and/or training in a timely manner
• Assisting with any ad-hoc duties when required such as back of house duties.
• Always being organized and prepared
• You may be assigned Team Host Buddy status, and coach new starters in their role. New starters may shadow your work and you will demonstrate how to perform tasks and adopt the No.1 approach to customer service.

GENERAL

• You will be working in shifts, so arriving in good time for the start of your shifts and logging your shifts using the No. 1 time management system is important
• You must comply with all policies and procedures as written in the Employment Handbook, SOPs
• Always uphold confidentiality of personal customer information and take reasonable precautions to protect the information accessed or used in your work in line with UK GDPR regulations
• Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough
• Undertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilities
• Have a clean and presentable uniform in line with company standards
• Engage with every guest – be ready to go the extra mile, each guest deserves a ‘hello’, ‘goodbye’ and a smile!

EXPERIENCE LEVEL

• Previous experience in customer service role an advantage
• Good command of the English language – written and spoken
• Enjoying engaging with customers is an essential part of the role
• Previous experience in a similar position and/or experience of shift work an advantage
• Computer literacy or familiarity with reception and electronic payment handling desirable
• An interest in the travel hospitality sector
• Speaking additional languages is useful but not essential!

BENEFITS

• 28 days paid holiday
• Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments
• Complimentary staff parking provided at the airport whilst you are on shift
• Complimentary staff meal during your shift
• 5 complimentary lounge visits each year
• 25% discount for lounge visits for your friends and family
• Employee of the Month Reward & Recognition schemes – the chance for your hard work and dedication to be awarded with a £50 voucher every month
• 24-hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
• Workplace Pension Scheme