Front Office Associate (Part Time)

TN United Kingdom; Chepstow; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a historic hotel as a Front Office Associate in Chepstow, where you will be the first point of contact for guests. Your role involves delivering excellent service, managing check-ins and check-outs, and contributing to a positive guest experience. This part-time position offers competitive pay and various benefits.

Benefits

Health and wellbeing programs

Meals and discounts

Holiday entitlement

Career development opportunities

Qualifications

• Friendly, customer-oriented attitude.
• Team player with a positive outlook.
• Flexible and able to multitask.

Responsibilities

• Process guest check-ins and check-outs.
• Coordinate with housekeeping for room readiness.
• Respond to guest inquiries and provide local information.
• Handle payments and reservations.

Skills

Customer-oriented attitude

Problem-solving skills

Team player

Flexibility

Job description

Position: Front Office Associate (Part Time), Chepstow

Location: Chepstow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c498e360de16

Job Views: 3

Posted: 19.05.2025

Expiry Date: 03.07.2025

Job Description:

POSITION SUMMARY

Join the historic and welcoming environment of Delta Hotels by Marriott St Pierre Country Club, a site rich in history and Welsh charm. As a Front Office Associate, you will be the first point of contact for guests, providing warm welcomes and ensuring a memorable stay.

The impact you’ll make

Deliver excellent guest service by providing information, answering questions, and facilitating smooth check-ins and check-outs. Contribute to a positive guest experience that encourages repeat visits and positive reviews.

We offer competitive hourly pay of £12.31, along with a comprehensive benefits package including health and wellbeing programs, meals, discounts, holiday entitlement, and career development opportunities.

What you’ll do

• Process guest check-ins and check-outs, including room assignments and key activations
• Coordinate with housekeeping to ensure room readiness and address guest concerns
• Respond to guest inquiries and provide local area information
• Handle payments, reservations, and cancellations
• Manage daily reports on guest arrivals and departures

What we’re looking for

• A friendly, customer-oriented attitude
• Team player with a positive outlook
• Flexible, problem-solving skills, and ability to multitask

This role involves working 20 hours per week over three days, including weekends, with shifts that may vary. We are open to discussing flexible working arrangements.

At Marriott International, we are committed to diversity and equal opportunity. We value the unique backgrounds of our associates and foster an inclusive environment where everyone can thrive.