Business Insights Analyst

TN United Kingdom; Birmingham; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Analyst Performance to enhance data-driven decision-making across operations. This pivotal role involves transforming raw data into actionable insights, enabling stakeholders to identify trends and improve performance metrics. The ideal candidate will possess strong analytical skills, experience with BI tools, and a collaborative mindset to drive operational excellence. Join a dynamic team that values diversity and innovation, and contribute to building a future that benefits customers and communities alike.

Benefits

Comprehensive training

Personal development opportunities

Competitive benefits

Supportive work environment

Qualifications

• 3-5 years' experience in data analysis/science/engineering.
• Experience with ETL tools and BI tools.

Responsibilities

• Identify and analyze needs for KPIs and dashboards.
• Develop frameworks for data collection and visualization.

Skills

Data Analysis

KPI Development

Data Visualization

ETL Tools (Pentaho, SSIS)

Business Intelligence

Multitasking

Education

Degree in Computer Science

Degree in Engineering

Degree in Mathematics/Statistics

Degree in Finance

Tools

Power BI

MicroStrategy

Tableau

SSRS

Report Builder

Job description

Job Title – Senior Analyst Performance UK & IE

Location – Birmingham / Croydon – Hybrid/Office

About the role

The role reports to the Head of Central Reporting and locally to the UK and IE head of transversal. It is part of the Performance Management team within our Operations Performance & Productivity division, directly reporting to the Regional Lead Performance Europe 2.

The Data Analyst - Business Intelligence is responsible for providing accurate and comprehensive visibility of Operations performance to business owners, including Activity, Quality, and Productivity indicators for all Lines of Business in the British & Irish Bus.

The primary duty is to transform data into insight to help improve business value. This role is crucial for the success of the business, as it involves using data to identify revenue losses and areas for improvement to increase profits.

The analyst will enable stakeholders to make better and quicker decisions, ultimately improving Operations' performance and employee engagement.

What you will do

• Identify, collect, and analyze needs for KPIs and dashboards required by stakeholders, including call center leaders, management, and headquarters.
• Develop a framework to systematically collect/store raw data from various sources, transform it into KPIs, and display it in comprehensive dashboards at different frequencies and levels of detail.
• Monitor performance trends, analyze patterns, and proactively deliver alerts and insights to decision-makers.
• Collaborate with headquarters to ensure successful local implementation of the Power BI-based business intelligence tool.
• Support in preparing performance review presentations and provide ad-hoc KPI analysis as needed.
• Document the business intelligence operating procedures and update them based on feedback and process changes.
• Share best practices with team members and undertake additional tasks as required.

What you will need

What you will bring:

• Degree in Computer Science, Engineering, Mathematics/Statistics, Finance, or related field.
• 3-5 years’ experience in data analysis/science/engineering within a performance-driven organization.
• Experience with ETL tools like Pentaho, SSIS, and reporting tools such as SSRS, Report Builder.
• Proficiency with BI tools like Power BI, MicroStrategy, Tableau.
• Experience with Data Management, Big Data, WFM, CRM, and Telephony systems is a plus.
• Ability to multitask effectively, learn quickly, and work under pressure with a team-oriented attitude.

Additional responsibilities

Ensure safety, participate in training, follow quality management procedures, and comply with regulations. Support organizational health and safety, quality, and regulatory standards.

We provide comprehensive training, personal and career development opportunities, competitive benefits, and a supportive work environment aligned with our values of diversity and inclusion. Join us to build a better future for our customers and the community.