Senior Service Manager - Redthread

TN United Kingdom; London; Hybrid; GBP 50,000; Full time

Job summary

An established industry player is seeking a Senior Service Manager to oversee strategic initiatives and service delivery across multiple hospitals. This role offers the opportunity to lead a team dedicated to improving outcomes for vulnerable young people. The ideal candidate will possess strong leadership abilities, a proven track record in service management, and skills in engaging with stakeholders. With a focus on service growth and development, this position promises a rewarding career path in a dynamic and supportive environment. Join a forward-thinking organization that values diversity and inclusion while making a positive impact in the community.

Qualifications

• Professional qualification in youth, community, management, or equivalent experience.
• Strong leadership skills and proven experience in managing similar services.

Responsibilities

• Management and development of Redthread service delivery for positive outcomes.
• Supporting business development and service expansion strategies.

Skills

Leadership and coaching skills

Budget management

Negotiation skills

Effective communication

IT tools proficiency (Email, Word, Excel, PowerPoint)

Education

Professional qualification in youth or community management

Management qualification

Job description

Below is a refined version of the job description, focusing on improving formatting, clarity, and relevancy while preserving the original content:

Senior Service Manager - Redthread, London

Client: Catch22

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

91038ea6da0c

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

The Senior Service Manager (SSM) provides strategic oversight of Redthread Services, currently working with 9 hospitals in London and Birmingham. The role involves line management to ensure high-quality delivery that improves outcomes for children and young people, seeking opportunities for growth, and working with the YPF SMT to implement strategic initiatives.

The position can be home-based, with travel across the UK to support service delivery and growth. The ideal candidate will have experience managing similar services, strong leadership skills, and a proven track record in engaging with commissioners and securing new business. The role focuses on promoting and building services to positively impact vulnerable young people with complex needs.

Core Responsibilities:

1. Management and development of Redthread service delivery, ensuring high performance and positive outcomes.
2. Supporting the implementation of the YPF growth strategy, including business development and service expansion.

Additional duties include line management of service managers, overseeing service contracts, engaging with commissioners, ensuring clinical governance, stakeholder engagement, staff motivation, budget management, performance monitoring, reporting, multi-agency collaboration, participation of service users, safety compliance, and other duties to ensure effective service delivery.

Qualifications:

Professional qualification in youth, community, management, or equivalent experience. Management qualification preferred.

Knowledge & Experience:

• Understanding of current issues in youth violence work and related risks.
• Proven experience managing projects and services for young people and their families, including staff management and business development.
• Experience working in multi-agency environments and developing new contracts.

Skills & Abilities:

• Leadership and coaching skills.
• Budget management and organizational skills.
• Negotiation, relationship building, and effective communication skills.
• Competence in IT tools such as Email, Word, Excel, PowerPoint.

Additional Information:

Salary: £50,000 per annum

Hours: Full-time, 37 hours/week

Workplace: Home-based with national travel

Contract: Permanent

Screening: Enhanced DBS required

Catch22 is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers will undergo background checks. The role may require on-call work, including evenings, weekends, and holidays.

We value diversity, equality, and inclusion, and are committed to safeguarding practices and safer recruitment.